
AirAsia Philippines
About AirAsia Philippines
Passenger ratings
Overall Value for Money
3.0
From 6 reviews
Seat and Cabin Space
2.3
From 7 reviews
Customer Service
2.0
From 7 reviews
In Flight Entertainment
1.4
From 5 reviews
Baggage Handling
1.0
From 2 reviews
Check-in Process
1.0
From 3 reviews
Meals and Beverages
1.7
From 6 reviews
Recommend Airline
33.3%
From 6 reviews
Latest reviews
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Surcharges, Delays and Fraud. The only airline I know that charges extra for your +1 bag as part of the carry-on weight. The plane was delayed several times and not because of weather or airspace congestion. The meal I ordered was not on-board so can I get a refund for it? No, only a credit for a future flight. The only good part of flight were the pleasant flight attendants.
1 / 10

Absolute garbage. The only number available to call anyone for help is long distance to India and after waiting on hold for an hour, they say they only handle domestic flights in India. At least the Indian guy confirmed that there is no other number and you have to "chat" online, and the wait is over an hour for that too. And there is no countdown to your time to chat, and no audible alert when your agent is available, so you have to stare at the screen for an hour and hope you happen to see when they show up. If you don't respond within 60 seconds , they end the chat. If you are waiting for the agent to type or look something up for longer than 60 seconds, it ends the chat. So you have to keep typing "still here." Absolutely ridiculous.
2 / 10

When you pay more than 15000 PHP for this 55min for your family, that AirAsia is destroying your 5000 PHP baggage (1 year old), and only offer you 1000 PHP as a compensation, this is not what I can call a good company. If I add to that the antiquated airplane and the uncomfortable seats, I would recommend everybody to avoid AirAsia.
2 / 10
