Air North (Yukon Air Service)
reviews

I flew Air North return from Vancouver to visit a friend in Whitehorse in 2019. Both flights were event free, comfortable and punctual. The air crew were pleasant and helpful. Due to the short distance there were no refreshments but that was hardly a concern. I had to return to Vancouver earlier than planned so ended up with funds on credit from the cancelled light. During COVID I decided there was little likelihood of using this credit so I requested my money to be refunded. It took a few reminders by email but each message was answered promptly and I was refunded by bank transfer. Top marks for honesty and customer service.

Airline says flights are full when they are not. In eight consecutive flights, have never had any space beside me. And because airline claims that the flights are "full", they can never place me in a row with an empty seat. Which is okay for a midget on a short haul. Very uncomfortable and unaccommodating.

I recently flew Economy on Air North from Whitehorse to Calgary in light snowy conditions [as expected in Whitehorse]. Everything was on time and captain kept us well informed on time and weather updates throughout the short journey, even cracked a joke mid-flight. Staff were fine, offered beverages throughout the flight. The 737 seemed a little out dated, but i would trust flying on Air North again for sure. All in all, it was a pleasant little trip.

Couldn,t be better! Awesome service and flight. Very impressed.

Slow! We leave late, arrive late...with no communication to passengers. Free bag, meal and cookies is a plus. They also make passengers power down electronics and remover earbuds way too early. 30 minutes prior to landing and before the cabin doors are closed. Brutal especially for kids. Baggage also took forever to arrive at the carousel. Flight attendants were better on return flight than departure but still not friendly.

Airline staff never bothered to assist when asked for help to seat me, my wife and son together. Stewardess was very rude too. Good thing there are other airlines operating in the area. Will definitely avoid this one.

As a consultant working with First Nations governments in Western Canada, I often travel to smaller, out-of-the-way airports. When working in Yukon I always fly Air North from my base in Vancouver; they have consistantly been one of the best airlines I have ever flown with. I have flown the Vancouver --> Whitehorse route on their 737's multiple times. They have outstanding customer service (with a fresh baked cookie or piece of cake on every flight!) that stands in stark contrast to Air Canada, and if I recall correcty they have been on time for almost every flight. All in all, flying with them is a great experience and highly recommended.