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    Product Rating 7/7

    Rating Criteria

    COVID-19 Star Rating Breakdown 7/7

    Rating Criteria

    Business ‘Signature’ Class


    • Priority boarding and lounge access.
    • Premium quality meals and snacks available at flexible times and alcoholic beverages supplied.
    • Seat-back Audio/Video on-demand on 18-inch screens. Noise cancelling headphones, in seat power and USB port.
    • All seats have aisle access and transform into lie-flat beds with 80 inch seat pitch and width of 21 inch width.
    • Massaging headrests and seats with lumbar support.
    • Duvet, blanket and amenity kit provided.

    North American and Caribbean destinations

    • Priority boarding and lounge access.
    • Full premium meal service and alcoholic beverages served complimentary.
    • Seat back screens with Audio/Video On Demand on 9 inch screens. In-seat power and USB port. Headphones supplied.
    • Seat pitch of 38 inch with seat width of 21 inch and 6 inch recline.
    • Guaranteed window or aisle seat, footrests and adjustable headrests.
    • Pillows supplied.

    Economy Class


    • Complimentary meals and drinks, including alcohol.
    • Seat-back Audio/Video on-demand on 9 inch screens. Headphones provided.
    • In seat power and USB ports.
    • Advanced seat selection available
    • Seat pitch of 31 to 32 inch and width of 18 to 19 inch.
    • Blankets and pillows provided.

    North American and Caribbean destinations

    • Snacks available for purchase on flights longer than 90 minutes.
    • Seat-back Audio/Video on-demand on 9 inch screens (except for routes operated by its regional subsidiary Air Canada express).
    • In seat power and USB ports (except on Air Canada Express).
    • Seat pitch of 31 to 32 inch. Seat pitch of 34 inch on some aircraft.
    • Blankets, pillows and headphones available for fee.

    Premium Economy

    • Superior meal and beverage service. Hot towel service before meals. Alcoholic and non alcoholic beverages served complimentary
    • Seat-back Audio/Video on-demand on 9-11 inch screens. Headphones provided.
    • USB port and in-seat power.
    • Seat pitch of 38 inch with 18-20 inch seat width and a 7 inch recline.
    • Blanket, pillow and amenity kit provided.
    • Commenced services as Trans Canada Air Lines in 1937
    • Changed name to Air Canada in 1964
    • First airline to ban smoking fleetwide in 1987
    • Fully privatized in 1989
    • Founding member of the Star Alliance in 1997
    • Acquired Canadian Airlines (Canada’s second largest airline) in January 2001
    • Filed for bankruptcy protection in April 2003 and emerged from this 18 months later with ACE Aviation Holdings as new parent company
    • 777-300ER
    • 777-200LR
    • A330-300
    • 787-9
    • 787-8
    • 767-300ER
    • A321-200
    • A320-200
    • A319-100
    • 737 MAX8
    • Embraer 190
    • Embraer 175
    • CRJ900
    • CRJ100/200
    • Q400
    • Dash 8-300
    • Dash 8-100

    COVID-19 Compliance (7/7)

    – COVID-19 website information and instructions
    – Social distancing on boarding
    – Flight attendant Personal Protection Equipment
    – Face masks compulsory
    – Meal service modified
    – Passenger Sanitizer Kit
    – Deep clean of aircraft

    • Air Canada Jetz
    • Air Canada Express (operated by Jazz Aviation, Sky Regional Airlines, Exploits Valley Air Services and Air Georgian on their behalf)

    Denied boarding

    Volunteers will first be asked to surrender their ticket for benefits however if no volunteers are found, passengers will be chosen based on ticket type, destination etc.
    Passengers denied boarding are entitiled to compensation of

    0- 2 hour arrival delay – 200CAD
    2 – 6 hour arrival delay – 600CAD
    Over 6hours arrival delay – 800CAD

    The airline will also

    -carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges.

    -Within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference

    -make a refund of the part/s of the ticket that can no longer be used.
    -The airline will offer meals and refreshments, two telephone calls, faxes or emails, accomodation where needed as well as transport between the airport and accomodation.

    Click here for an extensive explanation of your rights and compensation for denied boarding

    In the event of flight cancellation, diversion, delays, or delays that will cause a passenger to miss connections, Air Canada will (at passenger’s request) cancel the remaining ticket and refund the unused portion of the ticket and unused ancillary fees. Pasesngers may also choose to be re routed on the next available flight that has seats in the purchased travel class. Air Canada may arrange for the passenger to travel on another carrier or via ground transportatio

    If the delay is over 4 hours, meal vouchers for the airport wil be issued.
    If the delay is over 8 hours or overnight, the airtline wil larrange for transport to/from hotels but only for those who are not at their home port

    Passengers must notify the arriving airline of their lost or dmagaed baggage before departing from the arrival hall.
    Click here  for information about lost or delayed baggage and liability

    For information on your rights during lengthy tarmac delays click here

    See airlines full conditions of carriage here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    To lodge a complaint with the airline click here

    To lodge a complaint with the US Department of Transport (DOT) click here

    Click here for more information about our Air Canada reviews and safety ratings system.

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