1.9/10

    From 7 passenger reviews

    Caryn

    from Canada - July 23, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This is the most frustrating company to deal with. We need to cancel 2 flights due to Covid and have made over 20 phone calls and sent at least that many emails. No human we have talked to has the power to cancel a flight, and they refer us to email addresses. These addresses give no responses or a form letter. We have tried calling a variety of countries Tunisair customer service numbers. Most never answer or even exist as a functioning phone number. We have been told that because we had the audacity to book directly with them online, they cannot help us and we must cancel by email. They have now canceled the flight themselves but refuse to make a refund, instead offering to make a multi leg substitution on some other day. We have spent two months trying to cancel and there is no one who will help us.

    Jof

    from Spain - April 25, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Tunisair is the worst company I’ve ever seen in my life. On a flight of 1 hour and 30 minutes (Barcelona – Tunisia), they accumulated 3 hours of delay, and all for no apparent reason. The way these people work is being always late and flying when they please or can. It is not a serious company in any sense, and I absolutely do not recommend anyone to use it. In case it is essential to fly with them, I recommend a lot of patience and to keep all the tickets and documents that prove the delays or cancellations (that you will surely suffer), to be able to submit a claim.

    imane

    from Lebanon - May 9, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    it s the worst airline i ve ever tried.. i lost two luggages 48 kg and until now didn t get them it s disaster!!

    Andre

    from Brazil - October 18, 2015

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    ALG-TUN and TUN-BEY, Not a very organized airlines, their webpage sometimes does not work, I had to use a booking engine to pay for my flights. Both flights just ok, this is a legacy carrier working as it was a low cost, so don’t expect much! they serve cold snacks with soft drinks, staff are indifferent, both flights delayed for about 10 minutes, they overdo security, so come early to check-in. Tickets prices are hit or miss, sometimes very expensive sometimes with discounts, shop around.

    Touni

    from Tunisia - March 27, 2015

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Tunis to Istanbul it was a nice flight

    View all Reviews

    SHARE