3/10

    From 22 passenger reviews

    Melanie

    from Canada - July 8, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Went to all inclusive in punta cana with sunwing. Had a really nice experience. We had a problem at the hotel check in but sunwing employees made lots of effort to arrangethings. Employees are very professionnal. Would try it again

    Anna

    from Canada - May 9, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have flown with sunwing to Varadeo,Cuba 5 times and I see no problems.the staff on board are outstanding,and more so this time,to the airline attendant on flight WG693 from Varedeo to Gander,Thank You for the help with my husband who was sick on this flight.i can’t remember her name but she was French Canadian,thank you very much.

    Michael

    from Canada - May 3, 2017

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Recently I flew to Varadero Cuba with friends and found the airline to be very good. You get what you pay for with Sunwing. Service was very good, the plane was clean. A little cramped but the flights were on time at both ends. Nothing to complain about. there seem to be a lot of “winers” on this website about Sunwing. If you want first class service and amenities take another more expensive airline.

    Tonya

    from Cuba - May 2, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    HORRIBLE service and no compensation!!!
    They refused to even speak with me!
    ON Tarmac for 5 hrs in 50 degree heat, no water, ppl were having medical emergencies that went ignored.
    Out of fuel, is a normal excuse for them.
    Ive had several other ppl since my trip have the same experience and it was not a good one!!!
    rude staff and drunk piolots…scheesh, what next?
    Horrible horrible “bate n switch”.

    Daria

    from Canada - April 26, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I have flown with Sunwing several times and never been very impressed, but this time they really outdid themselves (and not in a good way). My boyfriend and I booked an all inclusive trip to Mexico leaving May 5th, scheduled to arrive in Puerto Vallarta at 11pm. They just informed us they have changed our flight to now arrive at 3am, and also our hotel booking so we don’t get our room until check in at 3pm the next day. This means we will be at the hotel for close to 12 hours before getting a room, and will also be there around 4am with no room, and when nothing is even open for breakfast. What are we supposed to do at the hotel between 4-7am with no room to sleep in? I understand that flights change, but at the very least they should ensure we have a room to go to if we get there in the middle of the night!! We called Sunwing to complain and they said there was nothing they could do, sure they could book us the room for that night but it would cost $150 extra on top of the package we already paid for. After this I will never be flying Sunwing again.

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