from Spain - June 5, 2017
Flew Premium Economy
The most bad company I take ever in my life. Today the plane IN277 make the most worst experience in a lot of years I take planes.
Start the nightmare in Bali. The company start in time de boarding but when arrival to the bus for go to the plane stay 25min without moving, without AC and with A LOT of passengers inside without space for moving. Arrival to the plane and are with the engines OFF, this are inside the cabin more of 39 degrees (I check in my watch) and stay in this position 47 minutes!!! Because are waiting 3 passengers in first class… 47 minutes without AC at 39 until 42 degrees.
The result, one passenger need oxygen and others start to fight with the cabin crew…
from Indonesia - April 21, 2017
i really dont like this airlines. And i will never usethis airlines anymore nor suggest it to other. It ALWAYS delay. They delay your flight until 3 hours more. IF they inform u ur flight is delayed, just CHANGED ur flight soon!
from United Kingdom - April 5, 2017
NamAir flight to Dili at 0915 cancelled so got pushed over to the later Sriwijaya one at 1040, which left 20 minutes late anyway. I had sports equipment as well as 5kg overweight on main luggage but was unable to add to the booking so I checked their excess luggage rate on their website, which stated IDR 20,000 p/kg. However, at the airport they charged IDR 65,000 p/KG, which meant this flight cost me as much as 2 Air Asia flights, URT-KUL and KUL-DPS, and caused me much stress as they didn’t accept cards so had to run around the airport changing money.
from Indonesia - October 6, 2016
i really do not like at all with sriwjaya air because the plane was often late his services unsatisfactory
from United States - August 18, 2016
Flew Nam Air to and from Bali (Bali Ngurah Rai International Airport, also known as Denpasar International Airport) to the Komodo Airport (near the town of Labuan Bajo on the island of Flores). Both flights were late…the Komodo-Bali portion was over two hours late owing to an undefined mechanical problem. Aircraft used on these trips are very well worn (let’s say shabby) Boeing 737-500s that are clearly in need of an interior refurbishment. (Note that the last new 737-500 was delivered in 1990…) Flight operations were without incident and cabin service for the 55 minute flight was good. There are better choices on this route, including Garuda.