2.4/10

    From 216 passenger reviews

    Daniela

    from United States - January 9, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The worst airline! I could not check in on a flight to Colombia because I did not have a return ticket (which other airlines like AA don’t require) so I took a few minutes next to the counter to purchase the ticket and when I returned, the flight had closed. After about 5 hours of calls, I only could get credit but imposible to get a refund. Fraudsters!

    Emily

    from United States - October 5, 2021

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Utterly the worst flight ever!
    Spirit Airlines is an ultra-low-cost carrier airline but they end up putting extra changes so you end up paying more. This was the ‘WORST’ experience because:
    1. The flight was delayed for approx. 2 hours.
    2. They have the worse in-flight services and no hygiene.
    3. The seats were uncomfortable and at night and I couldn´t sleep because of that. Also, there was small sharp light above my seat that was broken – it was not possible to switch it off! So the light was shining on me all night.
    Thus I booked my return flight ticket with Delta airline which was a little steeper thus I booked it through an online flight booking portal as it offered unpublished fare prices for extra savings! Please don’t book any flight with Spirit Airlines but if you face any situation like me contact +1-888-720-1433 for cheap return flights.

    Matthew

    from United States - November 14, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    If I could give 0 stars, I would. If you can avoid using Spirit Airlines, AVOID IT. I never never dealt with more incompetent customer service reps who care less about the customer. We booked a flight going into Ohare, Illinois before the governor put all the restrictions in. I understand the cancellation policy, but this is very much an extenuating circumstance. Instead of trying to win my business, take care of me, or communicate in a charitable manner, the reps were extremely rude on the phone, kept talking over me, repeating themselves incessantly, and refused to give any real solution outside of a credit with severe limitations, AND that credit was not even the full amount of the fare? Seriously? A money hungry business like this does not deserve your business. There are better airlines who actually CARE about their customers and are giving refunds during the pandemic. With Covid affecting how people operate, you would think Spirit would take notice and actually start refunding fares under circumstances where the state starts closing off travel, but when a company cares more about money than the customer, people lose. YOU WILL LOSE. Stay away from this awful airline.

    Ariline

    from United States - March 30, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    OMG! How is it that this DECEPTIVE airline is still in business.
    Why is Spirit Airlines deceptive? THEFT!
    1.) i gave up my seat due to their over-bookiing
    2.) i was hassled when i attempted to use the voucher
    3.) i had to send 6 emails to management before i got
    the approval to use the voucher; HORRIBLE! it gets worse…
    4.) then when i got to the airport to use the voucher the
    agent would NOT allow me to travel…
    5.) finally the Station Manager acquiesced to voucher; HOWEVER…
    to use for a future date; NOT the day i’m standing with bags and
    hotel room paid for in Colombia etc… NIGHTMARE! 😳
    for God sake RUN for your life,,, RUN! RUN! RUN from spiritless airline!

    Steve

    from United States - October 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst flying experience. Couldn’t check in, card declined. Second card declined. Called once no luck. Checked Amex and visa, no issues with card or available credit. Finally got through to someone who fixed it, took hours.

    Had to pay for seat. Get to airport, had to pay $65 for carryon. Seriously!!!!! Uncomfortable, cheap seats. Just bad all around and I haven’t even taken off yet.

    View all Reviews

    SHARE