2.4/10

    From 210 passenger reviews

    Samira

    from United States - August 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Zero customer service over the phone. I canceled my flight 8 days before the date after deducting all fees they gave me $100 Reservation credit with their airline. they didn’t even give a penny of my money back. This is crazy!!!!! If someone has a problem and can not make the flight they take their money!!!

    Heidi

    from United States - July 1, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    RUN, do not walk away from this airline. They advertise cheap tickets to lure you in and then charge you extreme prices, to include your carry-on, ANY checked lugagge, beverages, seating and wherever else they can, so your expense is equal or even greater compared to other airlines.
    In addition, the seating is VERY cramped–my husband tried to use a laptop on the plane and he was unable to open it completely, hence he was unable to get any work done. The seats are paper thin: everytime the person behind me accessed their seat pocket, I got a butt rub or rather butt shove.
    Someone in a seat in front of us put it somewhat well. This is not a plane! Its a bus. But then I have been on many buses that were much more comfortable.

    Judy

    from Canada - June 14, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Steer clear of spirit airlines. Got water spilled on me from a passenger from behind. On the way back screaming unruly children. It was super loud my five year old even commented as she sat there quietly. The child ahead of us threw liquid and food all over that the people beside me relocated to another seat. He hit me on the head right on my barrette which did hurt and he was screaming loudly too. I paid $43 US for my checked luggage to and from my destination from Seattle to Atlanta. On the way back my checked luggage was slightly over 40lbs and they charged another $30 US The seats were tight and uncomfortable. Not even water was given on the flight. The boarding agents were incredibly rude and mean. My carry on was 18x14x8 the wheels were slightly over so they charged another $65US which is way more in Canadian funds I could have taken a nice less milk run flight with less money and hassles then this awful rip off Spirit airlines. I will never ever fly with them again absolutely the worst customer service I have ever experienced.

    Jen

    from United States - June 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Not just about in-flight experience, but overall Spirit experience/what I witnessed:
    Rudest flight attendant ever, bossy, snippy, unprofessional. Pilots told passengers over the intercom to be patient because they’ve had a long day too. Arrived on time but was late for connecting flight because we sat on the airstrip for an hour. Crew first told us it was due to weather, then admitted it was due to construction. Waited 4 hours to rebook, then they would not get us home for 2 days, offer hotel vouchers, or book with other airline. Entire flight missed connections and were left to sleep on the floor in the Spirit terminal. Promised a refund through FB Messenger (I have screenshots) and when I continued to ask them for the status they blocked me. Will not ever fly with them again. Cheap flights not so cheap when paying for lodging & not worth the extremely poor service.

    Mick

    from United States - April 9, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    this is a questionably safe airline (not IOSA certfied). they lie about costs at every turn. you will pay more to fly underhanded-spirit if you have anything that qualifies for a charge, which is everything. bags, personal items, food and drinks and snacks. im surprised they dont charge for bathroom access. if you ever sit in a middle seat on on of their brick hard park bench seats you will get a deep vein thrombosis. also if you miss a connection or a connecting flight or anything you are screwed. and if spirit misses a leg due to mechanical failure it is possible to become stranded for days as they work through getting you on the next flight which is always packed like a sardine can. this is a miserable experience and if you want to be feel like the most low level low life person on earth take a flight with spirit. its horrible. im not a communist but this kind of behavior should not be allowed.

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