from Argentina - January 8, 2016
I purchased a ticket to fly Buenos Aires to Santiago, turns out the particular flight I booked was a code share with Aerolineas Argentinas. However the ticket listed a code share as flown by TACA. The Sky counter was closed when I arrived, TACA does not exist any more as an airline. I was advised by an airport information attendant to go to Aerolineas, yet Aerolineas Argentinas personnel did not know they were operating a Sky code share. Finnaly they matched me only by the flight departure time and found my booking. Sky and Aereolineas Argentinas operate out of distant terminals, I almost missed my flight. I was saved by a late departure by Aerolineas Argentinas, who is often late, and I had booked Sky to specifically avoid Aerolineas Argentinas.
I dislike code share because I often have problems finding my flight if the actual flight number is not offered, but this was by far the worst code share arrangement I have seen.
I posted a complaint to Sky on this issue and received no reply.
from Chile - August 17, 2015
I flew with Sky Airlines to Lima, Perú from Santiago, Chile. Before I left there was a counter attendant that checked my bag. I asked her if I had to pick up my luggage in Lima because I had a connecting flight to Cusco. She then proceeded to tell me that I did not have to pick up my bag and transfer it to the domestic flight from Lima to Cusco. She knew I was checking a bag and she printed my tickets for both flights so she knew I had to transfer and that I would be flying another airline. I changed to Avianca from my previous flight to a Cusco domestic flight without picking up my bag as she instructed. My bag then stayed in Lima and was not transferred to any flight. I had the Avianca personnel call as soon as I landed in Cusco and my bag did not. They said that the Sky Airlines personnel did not pick up and that they emailed them in Cusco. They instructed me that they would have the bag on the first flight the next morning. The next day I called and they said that Sky had not replied to their email. I told them that it was an emergency that I get the bag at once because my medicine and my travel companions medicine was in it. I did not receive the bag until 3 days later