Sky Airline

I flew from Cusco to Lima. The staffs at the gate had me measure my carry on at their gate. My carry on was able to go through the slot but it got stuck from the handle that attached in the middle luggage. They made me pay $36 for a carry on that I already paid for!! They were so rude and mean and threaten not to let us board the flight if we don’t pay. I WILL NEVER IN MT LIFE TIME AGAIN FLY WITH THIS CHEAP AIRLINE!!
They will try their best to squeeze every penny out of you anyway possible!!

I would avoid taking this airline. I was not able to fly because of COVID and Peru’s boarders being closed. Tje customer service is not good and not understanding. They will only give a voucher for short time. They are a small airline, and I understand they cannot lose all profits. I also think that it is not good business to keep all the profits and not refund for a service they are not providing.

I booked a full fare round trip on Sky. I had to change my flights which is allowed under their full fare rules. The new flights for a couple of weeks later which I requested (complete with seat selection) required additional fare, which I immediately paid. I then received an email stating payment was received but the new flight booking failed. I have since requested that they either refund my total amount paid (about US$265) or give me a credit for future flights. I have made said request four times, each time thanking me and saying they would get back to me. I have also called and they say all such things have to be done on-line. La-de-da. My final take is that they have no intention of making this right and they’re pretty much stealing US$265. So be it but I would caution anyone about booking with Sky Airline, as you may lose some money.

A great low fare airline!

Excelent service , and puntuality