3.4/10

    From 13 passenger reviews

    Mohamed

    from United Kingdom - October 31, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My flight from medina to Jeddah delayed by 20 minutes and there was also 30-40 minutes delay to pick the laggages up. Because laggages wasnt coming at all in baggage claim area. We also lost our baby stroller laggage and 2 zamzam water packages after 40 minutes. Because of this delays we missed our 8.25 am BA132 flight to London in North terminal. This caused us soo much stress and pain to my 6 month pregnant wife and 16 month old baby son. This also caused us many expenses going forward and backwards between terminals and finally booking a hotel at Jeddah for one night and rebooking a flight to London tomorrow afternoon.

    I tried to get as much as help I could from saudia customer service, ticket counters, and supervisor. None of them helped in any way and it’s a very poor service provided by the airline. I filed a complaint only to hear after 10 days that they rejected it because my connection flight is not Saudi airline but BA- British airline. What a nonsense. I missed my BA flight in the first place because of Saudi flight delay. Dont recommend at all to anyone under any circumstances.

    Robert

    from Saudi Arabia - August 22, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Unfortunately, since I presently live and work in Saudi Arabia, I have to fly on Saudia often. This airline never ceases to disappoint me! It seems that they get worse and worse all of the time. On this latest occasion, the flight departed Jeddah late, the delay was never announced on the airport screens and as usual the Saudia personnel knew nothing. Once the flight arrived in Riyadh, the passengers were sent to a carousel to “pick up their luggage.” No one mentioned to the passengers that the plane had left Jeddah without 95% of our baggage. There were no Saudia reps at the carousel and the passengers, including myself, were left waiting 1 and 1/2 hours for our baggage. Needless to say the baggage never arrived. We were given a claim number and told we would receive a text when our bags came in and that we would have to return to the airport for them, no such thing as sending the bags to you..

    Rakesh

    from United States - February 2, 2019

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Useless Lounge in Jeddha – airport staff arrogant and not consumer friendly. Food in the lounge was useless – no choice.

    Bert

    from - July 27, 2018

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Living as an expat in Saudi Arabia I fly Saudia quite frequently. Overall, the planes are usually clean and well kept, the legroom is acceptable (better than e.g. KLM or Air France), staff is commonly friendly and entertainment offering is sufficient (not as good as Emirates obviously). The food is good enough, but 99 out of 100 the same, chicken with rice…. A plus is that Saudia is typically on time, both in departure as arrival. Travelers on board are frequently hilarious, especially Saudi’s who believe they can get home before you by jumping up from their seats while still on the runway, grabbing their carry-on and pushing forward. Staff tries to get everyone seated again, but quickly gives up (I can understand). Saudi parents travelling with children (on long haul) do not manage their children very closely, or leave it to their domestic help, so sometimes that can be a bit of a drawback. In summary, I find it a pleasant airline.

    igor

    from United Kingdom - January 3, 2018

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Hi, firstly I would like to express my strong dissatisfaction and disappointment with Saudia’s service STARTING IN MADRID AIRPORT WHERE I HAD TO PAY 135EUROS FOR MY SURFBOARDS THAT didn’t arrive with me at my final destination. Unfortunately it wasn’t well specified in the main luggage page, only if you do a good search on the website. Unlucky I guess. A couple hours later I found out my flight was delayed, with no help or information from the stressed out team members at the airport. As this wasn’t enough when I got to my final destination my luggage and my surfboards were nowhere to be seen. (I wasn’t very surprised to be honest) At the airport I was told that my stuff should be delivered to me in a maximum of 2 days and I was handled 75$ so I could buy some basic stuff as the only thing I had were the cloths I was wearing. 2 days after my arrival I received a call from Saudia saying that the next flight that would bring my luggage would only be in 5 days! That would let me 7 days, a whole week of my holidays with absolutely nothing. Spending 20 euros a day with surfboards rental, when I had to pay 135 to travel with my own. After sending an massive complaint email I received a call from them saying that my luggage would be delivered in the next morning, less the 12 hours. So they were lying to me. There was a paper on my bag saying that my bag was sent to my final destination one day after my flight, but someone crossed with a pen and wrote the date I was informed by the company. So even with all the nightmare that it was flying with Saudia, they still lied to me, trying to leave me a whole week without anything, just to save some pennies. After all I asked a man called Lakmali Ranasinghe for a refund of the extra luggage I had to pay for my surfboards, I was told that the concerned department would call me to assist me with my claim. Surprise! I never got the call An absolutely disgrace, never flying with Saudia again! Ps. They also manage to break the nose of my surfboard.

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