3.9/10

    From 15 passenger reviews

    Shahadat

    from Bangladesh - July 28, 2022

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Crews are good.
    Delay departure.
    Cabin was noisy.

    CHABANA

    from Saudi Arabia - March 18, 2022

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Thank you Saudia Airlines for the organizes and gives direction, guidance and feedback to the passengers, All my blesses to the staff in my travel yesterday and specially the lady from Morocco to take responsibility for their performances. High Quality Services, Thank you again.

    Mohamed

    from United Kingdom - October 31, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My flight from medina to Jeddah delayed by 20 minutes and there was also 30-40 minutes delay to pick the laggages up. Because laggages wasnt coming at all in baggage claim area. We also lost our baby stroller laggage and 2 zamzam water packages after 40 minutes. Because of this delays we missed our 8.25 am BA132 flight to London in North terminal. This caused us soo much stress and pain to my 6 month pregnant wife and 16 month old baby son. This also caused us many expenses going forward and backwards between terminals and finally booking a hotel at Jeddah for one night and rebooking a flight to London tomorrow afternoon.

    I tried to get as much as help I could from saudia customer service, ticket counters, and supervisor. None of them helped in any way and it’s a very poor service provided by the airline. I filed a complaint only to hear after 10 days that they rejected it because my connection flight is not Saudi airline but BA- British airline. What a nonsense. I missed my BA flight in the first place because of Saudi flight delay. Dont recommend at all to anyone under any circumstances.

    Robert

    from Saudi Arabia - August 22, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Unfortunately, since I presently live and work in Saudi Arabia, I have to fly on Saudia often. This airline never ceases to disappoint me! It seems that they get worse and worse all of the time. On this latest occasion, the flight departed Jeddah late, the delay was never announced on the airport screens and as usual the Saudia personnel knew nothing. Once the flight arrived in Riyadh, the passengers were sent to a carousel to “pick up their luggage.” No one mentioned to the passengers that the plane had left Jeddah without 95% of our baggage. There were no Saudia reps at the carousel and the passengers, including myself, were left waiting 1 and 1/2 hours for our baggage. Needless to say the baggage never arrived. We were given a claim number and told we would receive a text when our bags came in and that we would have to return to the airport for them, no such thing as sending the bags to you..

    Rakesh

    from United States - February 2, 2019

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Useless Lounge in Jeddha – airport staff arrogant and not consumer friendly. Food in the lounge was useless – no choice.

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