6.1/10

    From 38 passenger reviews

    ire

    from Austria - August 27, 2019

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Service and food on my flight to Kuala Lumpur via Bangkok was ok. I could stay in the airplane during fuelling, which was good.
    The only disturbing thing was the dimmable windows. They were just locked into darkness for the whole flight.
    Dear management, there’s a reason why I chose a window seat, so please let your passengers enjoy the view, sunrise and sunset!

    Sophie

    from United Kingdom - January 8, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I fly regularly to Amman and can not fault the service or the atmosphere. The airline enjoys a great safety record and beat others for value. I only wanted to write this review because many posts here were from moan moan moan passengers who think they booked a 7 star hotel. I however will continue to use RJ for future flights undeterred.

    ahmad

    from Canada - December 24, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    this company stole my money… i flew from montreal to dubai with my 11 month old daughter and my pregnant wife who was under 28 weeks pregnant, so we didnt need any certificate for her to fly. We specifically asked them at the check in counter in Montreal if we need to get one from Dubai when we come back home 2 and half weeks later and they told us no WE DONT, so we didnt bother getting one from a gynecologist in Dubai. On the way back from Dubai, its 4 am Dubai time, and the company is not allowing us to fly with them, since my wife if passed the 28 weeks pregnant even though they told us in Montreal we dont need one. we tried explaing that to them but they were soo studborn and didnt really care and had zero sympathy that we had a baby and a pregnant wife and its 5 am at this time and where we had no where to go. They did not accomodate us with anything, and MADE US PAY A PENALTY OF 1810$ CAN, to change the booking to the next flight which was only 4 days later. So we got stuck in dubai 4 extra days, missed work, and had to find a last min hotel, taxi, with 6 luggages, stroller, and 3 handbags.They put me on the spot and in a way forced me to pay the penalty because that was the only way to change the booking. all that other than the fact that they lost my stroller in amman jordan during my lay over of 6 hours, but finally found it 2 hours later, so i had a very hard time with my baby without a stroller or the car seat, that i never saw until i arrived to Dubai, even thow i specifically aske3d for it. the airlines is always late, never on time. bad service. Whenever you ask someone for help, they keep thowing it to the next person, no one wants to take this blame for anything, no one is willing to help. so in the end, i get the wrong information from them, and i pay the price for it. NEVER FLYINMG WITH THEM AGAIN, NOR SHOULD YOU. Thats why on google its raited THE 2ND WORST AIRLINES IN THE WORLD.

    Ahmad

    from Canada - December 21, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Worst service, worst airline to travel with. I flew from montreal to dubai with a 11 month old baby and a pregnant wife. They told us at the check in counter in montreal that we can fly without the need of a certificate to fly for my wife since she is pregnant and under 28 weeks. And we specifically asked them if we need to get one when we come back 2 and half weeks later since she will have passed the 28 weeks by a few days, and they told us NO. so on the way back from dubai, at the check in counter, they asked us about the pregnancy and we were very honest with them and told them that she just passed her 28 weeks. So they obviously did not allow is to fly without the certificate. And we tried explaing to them in dubai that we were told in montreal that we didnt need it but they didnt care. So they threw us out at 5 am dubai time. With a baby and a pregnant wife. And made us pay 1800$ penalty to change the booking to the nxt flight 4 days later. All that because we received the wrong info from them in montreal. Worst ailine ever. Otheer than the part that they are never on time. Always late. Plus lost my stroller for my baby. But finally found it 2 hours later but missing the cup holder. Worst service.

    Anthony

    from - July 27, 2018

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Ground staff could do with some customer service training. Flight crew fantastic. Aircraft are a little aged but otherwise fine

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