5.6/10

    From 44 passenger reviews

    anna

    from United States - December 10, 2020

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    A month and a half ago i flew Royal Jordan from Dallas,TX to Amman, Jordan. Ive spent the last month and a half calling non stop and complaining because they lost my checked bag (I flew business class) they havent been answering their phones but when they finally did, manager refused to speak to me and till this day they wont give me an answer to where my bag is. Literally no one has been willing to help me. They are by far the most unprofessional airline ive ever dealt with. I have screen shots of the only time i was able to get a reply from a staff member and they were so condescending and rude. Not one person apologized and i still dont know if or when ill get my bag back.

    Adnan

    from Jordan - January 12, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Best company

    Tom

    from United States - January 7, 2020

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    5 months ago, Royal Jordanian “lost” my luggage for 2 months, basically ignoring (or refusing to respond to) ALL my communications to them until eventually “discovering” my bag sitting somewhere in one of their outstations. Once it was returned (to the front porch of my house while I was out on another trip for 2 weeks), they generally refused any compensation at all. After finally finding enough RJ email addresses and badgering them they finally agreed to a partial compensation of my 1st day’s emergency expenses, finally upping that offer to all my 1st day’s expenses. They’re refusing any compensation for everything I had to replace during the remaining 2 months before they finally “discovered” and returned my bag.
    I have filed a complaint thru US DOT Traveler’s Protection and no surprise, Royal Jordanian is even ignoring them now.

    Basically it seems, Royal Jordanian’s idea of Customer Service is to simply ignore the passenger until they go away.

    Ultimately, the inflight service was mediocre but acceptable. But on the ground on both ends, Customer Service has been very dismissive,, “Go away, you’re bothering me”.

    NOT RECOMMENDED!!!

    Amdchi

    from United Arab Emirates - December 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    they are useless, they will make sure they can steal from you even for their mistakes

    don’t use it anymore, I was always promoting their services till we get a careless behavior, the last one to care about is customer, the reply always “pay us and we will support ” even if they commit mistakes on their tickets.

    Peace

    from United States - November 9, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I wanna share my very bad recent experience with Royal Jordanian Airlines.
    I missed my flight and I had the right to choose next flight but it seems the Royal Jordanian Airlines doesn’t care of customers and just trying to abuse the stucked passengers and make money by tricking customers!
    They asked me to pay minimun 2X of my original ticket price for rescheduling + $150 as rescheduling fee for my substitue flight while the other first class airlines offer flights cheaper than my original ticket price with Royal Jordanian in the same specific time!
    It means I lost my money with Royal Jordanian Airlines and I got stocked with my trip.
    I highly recomend if you want peace of mind, do not use the Royal Jordanian Airlines. Instead you can use other airlines with good customer service and good reputation.
    I never use this airline anymore in my life based on my own experience and others experience with this airline.

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