5.5/10

    From 45 passenger reviews

    Robert

    from United Arab Emirates - January 10, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I arranged a Round trip ticket with RJ to USA stopping over at Chicago. When I reached Chicago on the way back the ground staff in ORD wouldn’t allow me on the flight blaming it on the PCR test and they asked questions about the PCR email that I have received when, how? I provide them the details. However, they are buying time till the boarding is over. The Lady on the counter (R.M) and her manager walked to the room behind the counter acting that they were trying to solve my problem, but it seemed like it’s a well-rehearsed drama. I called RJ call center I was told that it’s a full flight and they will not be able to provide me an alternative flight until 27th of Dec (Boxing day). Soon after the manager and her employee (R.M) walked out from the back room trying to apologies for the situation. and They rejected to provide me a hotel even nor a flight for the following day. They practically board their own first regardless of the situation and then other passengers. It’s a disgraceful airline No Ethics, No respect, No professionalism.

    anna

    from United States - December 10, 2020

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    A month and a half ago i flew Royal Jordan from Dallas,TX to Amman, Jordan. Ive spent the last month and a half calling non stop and complaining because they lost my checked bag (I flew business class) they havent been answering their phones but when they finally did, manager refused to speak to me and till this day they wont give me an answer to where my bag is. Literally no one has been willing to help me. They are by far the most unprofessional airline ive ever dealt with. I have screen shots of the only time i was able to get a reply from a staff member and they were so condescending and rude. Not one person apologized and i still dont know if or when ill get my bag back.

    Adnan

    from Jordan - January 12, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Best company

    Tom

    from United States - January 7, 2020

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    5 months ago, Royal Jordanian “lost” my luggage for 2 months, basically ignoring (or refusing to respond to) ALL my communications to them until eventually “discovering” my bag sitting somewhere in one of their outstations. Once it was returned (to the front porch of my house while I was out on another trip for 2 weeks), they generally refused any compensation at all. After finally finding enough RJ email addresses and badgering them they finally agreed to a partial compensation of my 1st day’s emergency expenses, finally upping that offer to all my 1st day’s expenses. They’re refusing any compensation for everything I had to replace during the remaining 2 months before they finally “discovered” and returned my bag.
    I have filed a complaint thru US DOT Traveler’s Protection and no surprise, Royal Jordanian is even ignoring them now.

    Basically it seems, Royal Jordanian’s idea of Customer Service is to simply ignore the passenger until they go away.

    Ultimately, the inflight service was mediocre but acceptable. But on the ground on both ends, Customer Service has been very dismissive,, “Go away, you’re bothering me”.

    NOT RECOMMENDED!!!

    Amdchi

    from United Arab Emirates - December 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    they are useless, they will make sure they can steal from you even for their mistakes

    don’t use it anymore, I was always promoting their services till we get a careless behavior, the last one to care about is customer, the reply always “pay us and we will support ” even if they commit mistakes on their tickets.

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