6.3/10

    From 6 passenger reviews

    Gemma

    from United Kingdom - June 11, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    MASwings changed the flight time to 2 1/2 hours before we booked without informing us causing us to miss the only Kuching to mulu flight of the day. They claimed they didn’t have an email address to inform us of the change but I received a confirmation email when I originally booked so they must have. This meant we spent 3 hours of our holiday in the ticket office at the airport, paid for a night at the Marriott which we couldn’t use and had to fly on my birthday which I was trying to avoid. Not impressed.

    Samuel

    from Malaysia - February 5, 2016

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I fly with them on 5th Feb 2016, sdk – bki – lbu. Delay by 1/2 hour, was only servedrink.

    Jarret Barnard

    from Malaysia - August 22, 2015

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Had an enjoyable flights with great crews and awesome piloting skills. Was on my way to Miri from Sibu and the tail wind was really strong. As was sitting among the back few rows, you can feel the wind pounding the tail. The pilots landed with a feather like momentum. It was such a smooth landing. Once was off the plane, you can really feel the wind. It was really strong.

    Maru

    from Malaysia - January 16, 2015

    Flew Economy

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Comfort..

    Fran

    from Australia - February 16, 2014

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Our family of four flew MASwings ATR 72-500 flights from Kuching to Mulu and Mulu to Miri. We booked the flights online. The flights left on time (within 20 minutes of scheduled time), and were comfortable (short flights). Refreshments were provided and service was pleasant. I left a small camera on a seat on the Kuching to Mulu flight. The kind staff at Mulu found the camera and returned it to me when I arrived back at Mulu airport for the next flight.

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