from Germany - January 9, 2019
Flew Economy Class
Pending review On the 30th of November my Luxair flight was 3 Hours delayed which due to the EU passenger regulation (EG) Nr. 261/2004 entitles me to a 250€ compensation. I emailed the customer service and they claim that “the flight was only delayed 2 hrs 59 Minutes” – I was on the plane and it did not leave after 2hours 59 minutes – we were still standing on the ground. I also have pictures proving that we were still on the ground (with time and date) and they still rejected my claim. DON´T FLY LUXAIR – don’t support this corruption I will never fly with Luxair again! Spread the word. Social media should at least give the power to the people to make this corruption and bad behaviour of a brand public so please share it.
from United States - June 14, 2015
I used Luxair as a connection between Frankfurt to Luxembourg. It was a short flight yet they served sandwiches! I like this little airline very much!