Luxair

7 hour unexplained delay that was also continuously extended. No explanation provided. No offer of food or a drink at the airport. Customer Service rep who answered the phone did nothing except apologize in a tone that sounded the exact opposite of sorry. I thought she might have been about to laugh at one point. This is an expensive airline that isn’t worth the amount they charge. Avoid if possible.

Pending review On the 30th of November my Luxair flight was 3 Hours delayed which due to the EU passenger regulation (EG) Nr. 261/2004 entitles me to a 250€ compensation. I emailed the customer service and they claim that “the flight was only delayed 2 hrs 59 Minutes” – I was on the plane and it did not leave after 2hours 59 minutes – we were still standing on the ground. I also have pictures proving that we were still on the ground (with time and date) and they still rejected my claim. DON´T FLY LUXAIR – don’t support this corruption I will never fly with Luxair again! Spread the word. Social media should at least give the power to the people to make this corruption and bad behaviour of a brand public so please share it.

I used Luxair as a connection between Frankfurt to Luxembourg. It was a short flight yet they served sandwiches! I like this little airline very much!