Korean Air

I lost my wallet right before boarding just outside the boarding gate but only realized towards the end of the flight. Upon leaving the aircraft, I sought help from crew staff. They were quick to refer me to the airport website and the airline website before ushering me off. Later confirmed that the airport was in possession of my wallet but needed some assistance or advice retrieving it. I called their customer service hotline which was received by an agent from the ticketing office in Malaysia, who told me that there was nothing they would do. The agent didn’t have the knowledge or capacity to be of any assistance, but refused to let me speak to other staff in the airline who might have more of a clue. The overwhelming impression is that their staff are only willing to do the bare minimum. The airline is fine for getting from point A to B, but do not expect their staff to be of any help if you need it.
Also, customer support seems to ignores emails or are extremely slow at replying.

Flew Business (Prestige) class Sydney to Amsterdam via Incheon with return Rome to Sydney. A 7 hour layover in Incheon unpleasant as 2 lounges both overcrowded, with limited and poor quality food options. Getting a shower was almost impossible as no-one could be found to arrange a cubicle for a long time. Needed to return to Sydney early due to family illness at home. They refused to alter our tickets to an earlier date without adding 3,000 per ticket x 3 as we’d bought them cheap at 5500 each, or about 16,500. No empathy or consideration given to our plight so never again will we fly them to Europe.

It was an international travel from Fukuoka (Japan) to Delhi (India) via Seoul (South Korea) by Korean Air. Due to the bad weather condition, the airline was kept on postponing the estimated time of departure in Fukuoka (Japan) Airport. The flight from Fukuoka to Seoul was 5:30 hours delayed approximately. During that time the staff at Fukuoka airport provided a can of coffee and nothing else. Anyway, I was worried since I needed to board another Korean Air flight from Seoul to Delhi. Unfortunately, I couldn’t board that flight. I contacted airlines staff and the staff suggested me to take the next day flight from Seoul to Delhi. The staff happily showed incapability to provide any lounge/hotel for one night stay as well. I was supposed to reach Seoul in afternoon but landed in the late evening. I was completely exhausted and hungry also knowing that I needed to spend one night and a day until afternoon (15 hours approximately) before boarding the flight to Delhi. Now, the flight to Delhi was kept on postponing. During this time period, I contacted airport inquiry and tired to contact airline staff but couldn’t find the airline staff in various attempts. Not to mention that airlines didn’t provide any food since they didn’t bother to contact me at all. Note that the flight which was supposed to take off afternoon was finally rescheduled to 20:00 hours approximately which made my stay at Incheon Airport (Seoul) 24 hours approximately. It was indeed a pathetic experience and I was left with no energy. The airline should treat the passenger properly and also provide accommodation if flights are rescheduled. I would definitely not recommended Korean Airlines to anyone.

My husband booked my flight on Korean Airline because of the reputation for great customer service. My husband and I have previously had excellent service when we traveled in coach class. However, my entire flight in Prestige Class was very disappointing. The customer service by the flight attendants on all flights was below average. I was expecting alot more in Prestige Class. On previous flights, we have been treated much better in coach. I selected a noodle dish on KE 035 which was served with ice cubes floating in the bowl. I had to ask for water since the flight attendant rarely came by to ask if anything was needed. On my return (KE 036), I asked for bread but was told “no” since bread didn’t come with my choice of meal. The flight attendant later returned with bread. On flight KE 659, I had to ask for a bottle of water but was told the flight didn’t have bottled water. They served me a very small glass of water but didn’t come back to see if I needed more water…I HAD TO ASK. I find it appalling Korean Airline didn’t have bottled water. On the same flight, the meal I selected was not good so I ask if I could have the noodle dish. I was SHOCKED when the flight attendant brought me a bag of dried noodles and hot water. I don’t know what happened to the excellent customer service experienced on previous flights but my entire flight was not worth the money spent on my Prestige Class ticket. This will be the LAST time I will EVER book a flight on Korean Airline. Food was terrible, flight attendants were terrible, the entertainment consisted of very old movies and overall experience was absolutely terrible. My husband wasted the extra money spent on flying with your airline BUT NEVER AGAIN. Overall rating…less than 1 star. Additionally, the Korean Air lounge at Incheon Airport was absolutely disgusting.

I have been flying korean air 5 years now , wonderful service !
Cabin crew are very attintive ( unlike american based airlines )
Travel to vn. Every year once or twice , would not think of changing from korean air !