Korean Air

The best flight I’ve ever done. Impeccable. Efficient, friendly, attentive crew throughout the flight. Excellent meal. Clean and comfortable plane. Congratulations !

The best flight I’ve ever done. Impeccable. Efficient, friendly, attentive crew throughout the flight. Excellent meal. Clean and comfortable plane. Congratulations !

We’ve taken 4 long haul economy flights in the past month with Korean Air, thoughts:

Pros: Plenty of seat pitch (33 to 34 inches) so never cramped, punctual (3 of the 4 flights were on time or early, 4th was 35 mins late), good & polite & efficient cabin crew, one of our legs included one night free accommodation at Grand Hyatt Incheon (with dinner, breakfast, airport transfers all included), cost of the airfares was very competitive, the skypass points earned mostly covered entry to Prestige lounge at Incheon airport in both directions, generous carry on weight limit (12 kgs), they’re a full service carrier (no hidden costs), and they have modern clean aircraft, with a good safety record.

Cons: The inflight entertainment had enough good content for 2.5 long haul flights (up to ~30 hours), but beyond that there wasn’t much (really needs some old classics or extra English-language content), so I just slept. Also the 12 hour daytime long-haul flights had 2 meal services (breakfast and dinner), but no lunch – they did offer snacks, including sometimes yummy warm pizza, so I just kept going back for snacks until satiated.

Pros vastly outweigh cons, very good overall.

Delta partnered with Korean which I quit years ago. Things are even worse. Seats are barely padded and very cramped on long flights.

But it’s how extremely RUDE staff at Seoul ICN airport that shocked me. Korean Air should be ashamed.

Delta should go back to ANA and let us transit in Narita or something and I’ll go back to Delta.

I lost my wallet right before boarding just outside the boarding gate but only realized towards the end of the flight. Upon leaving the aircraft, I sought help from crew staff. They were quick to refer me to the airport website and the airline website before ushering me off. Later confirmed that the airport was in possession of my wallet but needed some assistance or advice retrieving it. I called their customer service hotline which was received by an agent from the ticketing office in Malaysia, who told me that there was nothing they would do. The agent didn’t have the knowledge or capacity to be of any assistance, but refused to let me speak to other staff in the airline who might have more of a clue. The overwhelming impression is that their staff are only willing to do the bare minimum. The airline is fine for getting from point A to B, but do not expect their staff to be of any help if you need it.
Also, customer support seems to ignores emails or are extremely slow at replying.