IndiGo

I recently had a deeply disappointing experience with Indigo Airlines and feel compelled to share my frustrations. The boarding process was excruciatingly slow, and there were no self-check-in or seat selection options since Indigo operates in conjunction with Turkish Airlines. The leg of my journey with Turkish Airlines to Istanbul was great as always, but the segment from Istanbul to Mumbai and back with Indigo was nothing short of a nightmare. The air conditioning was weak, making the cabin uncomfortably warm, and the food was subpar. It felt like I was on a cheap train in India, with staff constantly pushing carts and selling food items—it was worse than any train journey I’ve had.

To top it off, my luggage was damaged on the return flight, adding to my overall frustration. I cannot stress enough how unsatisfactory this experience was. I would give it a zero-star rating if I could. My recommendation? Avoid Indigo at all costs. If you can’t get a ticket elsewhere, it’s better not to travel than to endure the ordeal I went through with Indigo.

(Very bad Experience: 0 stars out of 5 stars)Flying with Indigo Airlines was a horrendous experience, deserving of 0 stars out of 5. Their staff displayed a shocking lack of professionalism, showing indifference towards passenger needs. The handling of missed flights was the epitome of incompetence; due to their own errors, I missed my connecting flight, incurring inconvenience and added expenses. Instead of assistance or compensation, they shrugged off responsibility, prioritizing profit over passenger welfare. Indigo Airlines’ disregard for customer satisfaction was evident throughout the journey, leaving me stranded with no remorse. I strongly discourage anyone from choosing this airline. Their poor service, incompetence, and utter disregard for passengers make them the worst airline I’ve encountered. Save yourself the trouble and opt for a different airline for your travels.

Worst Airline, Wish I read reviews before booking.
I had connecting flight to London from Dubai. Suppose to land at Dubai at 21.15
Instead diverted flight to sharjah Airport. Had some issues at Dubai Airport. Pilot informed will take off soon when Dubai Airport gives clearance. Pilot n senior staff crew decided to take advantage of this by refuelling and do maintenance while waiting. While Dubai had given them clearance like to all airlines Indigo were not ready to take off the flight because they wanted to complete thier maintenance. However I informed them as i will miss my connecting flight to London. They assaured me that indigo office at Dubai will take care of this for me. This was delivered by senior member of staff Nitin from sharjah Airport. Flight landed at 3.05am after 6 hours delayed. After immigration and baggage claim headed to indigo office. Office was shut and was waiting outside until 6.30am. Not to my surprise the staff denied everything about helping me to get another flight. After few minutes the gentleman accepted they had a call from Nitin to sort this out for me to travel Keep away from Indigo Airlines.

Extortion is the name of the game. You can not check in without buying a seat. of course you only find that out 24h before you fly, not when you book. even the middle seats cost and to trick you they only show expensive seats available – but when boarding you realize half the plane is empty. Forget taking luggage. it will cost you more the the ticket itself. the only good thing about this airline is the new fleet with AB 320 neo.

They don’t display free seats during web check in and entire seats are displayed as paid seats . Worst seats are not allocated even if one opts for Auto check in . You need to arrive early at the airport and check in thru kiosk or pay at the counter wherein seats are allocated on different rows even to couples traveling together unmindful of their medical needs . Have written to aviation ministry to formulate guidelines and policy for display of 75% seats as free seats during web check in and allocation of adjoining seats to couples / families/family with children travelling together.
No surprise it’s tagged the worst airline