3.4/10

    From 50 passenger reviews

    Mustapha

    from United States - June 12, 2020

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I bought a ticket on business class through Edreams company, with Icelandair to travel to Geneva, through Iceland capital on 31 May 2020. But some days before the flight I received a cancellation notice of the flight from Icelandair, while I cancelled my accommodation lease for that date in New York, trusting the company Icelandair and thinking that I will be travelling on that date, which caused me a lot of trouble after, because I couldn’t travel on the 31st of May. And I am blocked now in New York, because of Icelandair and Edreams.

    I submitted a request for a refund, but didn’t even receive a reply from them till now, I wonder now, are they a valid company or a scam company taking the money of naïve people like me. I don’t want a voucher I need my money back to buy a new ticket to travel to Geneva.
    THE WILL NOT FLY TO GENEVA, SO WHY THEY ARE TAKING PEOPLE’s MONEY FOR INEXISTANT FLIGHTS, THIS IS IMMORAL, ILLEGAL AND OUTRAGEOUS.THEY HAVE TO REFUND ME MY MONEY.

    I AM STILL EXPECTING MY REFUND.

    Ariline

    from United States - March 30, 2020

    Flew First Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Fab u Lous!

    Michael

    from United States - March 3, 2020

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    If you’re elderly, you’re screwed:
    When you finally (after a 20-minutes walk!) get to the gate you tell the “gatekeeper” that, “I’m going to need extra time walking into the plane because of my back, “Can I board early? “Yes, you’ll be called early.” I was never called and the line started to move. BOTTOM LINE: THERE WAS NO SUCH THING AS “early boarding for the handicapped.” NO ONE WITH A HANDICAPPED WENT IN EARLY SO THEY COULD BOARED WITHOUT THE MAD RUSH OF FELLOW PASSENGERS! ICELANDAIR DOES NOT BELIEVE IN THE NEEDS OF HANDICAPPED FOLKS. —-THIS IS NOT OUR FIRST EXPERIENCE WITH THIS STUPID ICELANDAIR MINDSET. Stupid is as Stupid Does?

    On two Icelandair flights I observed that they failed to correct many passenger “upright seat indiscretions.”

    There are no free snacks.. You’re lucky if the coffee is fresh.

    IcelandAir took away your space so they can cram, like other airlines (bus companies), as many humans in less square footage as possible. You either fly with damaged knees or pay $6-700 more for First Class.
    .
    Lost respect for this airline, even though they have cute blondes trying to sell Icelandic stuff in mid flight!

    Melpomeni

    from United States - February 27, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    THIS IS THE WORST AIRLINE EVER!!!!!!

    I spoke with Icelandair customer service multiple times. Based on the information I received I booked my flights. I confirmed everything before and after the booking. Everything was fine until the next day when they sent me an email to inform me that the information was wrong.

    Now They are unwilling to refund me. They are completely unprofessional, rude, and unwilling to work with customers.
    After multiple phone calls they promised to listen to the recordings that would confirm THEIR mistake but all they did is lie that the recordings state something that was never discussed.

    NEVER EVER book with them!!

    Brian

    from United Kingdom - January 23, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worse than Ryanair – yep, that bad! My wife and I had booked flights from Glasgow to Denver and returning from Tampa to Glasgow. Icelandair cancelled the return leg from Tampa and re booked us on flights from Orlando to Glasgow, some 85 miles away. I enquired whether there would be any transport available from Tampa to Orlando but was told the only option was to cancel the whole booking. We were also more than surprised to find that no meals were included on the flights to and from America and that the seat spacing and leg room was much less we would have expected on a transatlantic long haul flight. A very basic, no frills service, and extremely poor value for money

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