DO NOT, UNDER ANY CIRCUMSTANCES, PURCHASE A FLIGHT THROUGH ICELAND AIR!!! I've NEVER written a review before, but the sheer level of incompetence and cruelty I've experienced with this airline forces me to warn every potential customer. I spent $1300 on a flight with Iceland Air, and the day of my flight, my brother tragically passed away. I called the airline to see if they could assist me in dealing with this devastating situation. What I got in return was a complete lack of help, total indifference, and zero empathy. For months, I tried to find a way to reschedule my flight or, at the very least, get any reasonable accommodation. After endless attempts, they finally responded to me via email, and guess what they offered? A laughable refund on a small fraction of the taxes I paid on a $1300 ticket! This company is a disgrace. They are inhumane, unethical, and simply appalling in their treatment of customers. They couldn't care less about human decency or common sense. I will NEVER book a flight with them again. Do yourself a favor and stay far away from this airline--you'll regret it if you don't.

Someone on a previous flight had apparently poured water between the seats and into monitor to be used for watching films and such (I was in business class, 1a). The flight attendant superintendent came by repeatedly and accused me of spilling water on the monitor. I had not. The only thing we later found was that the free plastic bottle of water had rolled into the crease of my seat. It was unopened and so not the source of the problem. The superintendent even went so far as to accuse me of being drunk (!!) even though we were already over 30 minutes into the flight (from KEF to SEA) and I had not had anything to drink in over 4 hours (since the drinks served at the beginning of the previous flight from ARN to KEF. She went so far as to refuse to serve me more than one drink on the flight. I have never been so rudely treated on a flight before, economy or business class. Moreover, when I pointed out that the monitor was not working, the superintendent (she refused to give her name) blamed the malfunction on me (!). I am requesting a full refund for the flight and an apology from Icelandair. I also think the superintendent should be formally reprimanded and, perhaps, given some additional training on simple manners and professionalism. I have been a customer on Icelandair for decades. I may select another airline in the future.

I wouldn't fly Icelandicair if you want your luggage to arrive with you. I checked my bag 4.5hrs before flight on Aug 17 from Reykevik to Denver. It never arrived and sat in denver 4 days whie they tried to figure out where Flagstaff, Arizona was (6 flights daily denver to flag via american airlines. Then stupidly sent it to Tucson where it still sits a week later (8/24) and they refused to cover minimal delay compensation. They absolutely suck you get what you pay for and it ends up costing you more in time trouble money and emails than flying with a more reputable airline which do correct their mistakes when they occur such as delayed or lost BAGGAGE.

Denver to Iceland, Iceland to Amsterdam, Amsterdam to Denver Classes flown: Saga and Economy We've flown Icelandair 6 times and only once was it on time. The delays are terrible, the communication poor. Saga class is basically a bigger old seat. The wine and champagne was warm on every leg of the trip in August. Wifi did not work even when we paid for it and they refused to give us the cheapo headphones when the wifi we paid $12 for didn't work. They got my name wrong on the ticket and charged me $1,200 to cancel my flight and re-book even after we were told by the agent in Iceland that she changed my name and there would be no charge. We didn't notice she then got my name wrong again by misspelling Michael as Micheal. The first class attendants looked put out when we ordered more drinks and even they were unhappy with the fact that they welcomed us with warm champagne. But then they didn't chill anything. In Economy we were shocked there was no food or snack served on an 8 hour flight and the seats were so uncomfortable we got off feeling much older.

My wife and I purchased Business Class tickets but were downgraded to Economy due to aircraft availability during tourist season. We were informed that we are entitled to a refund in accordance with Article 10 of Regulation (EC) No 261/2004 on air passenger rights: 50% of the ticket charge within Europe of more than 1500km. This is the second time this has happened to us on this trip, and we feel it has broken our trust. Buyer beware...Icelandair treats its customers as numbers, as Iceland's chief means of income is tourism. They don't care about YOU; they care about your money.

Terrible airline, messed up my reservations big time, cost me a fortune to reschedule, offered nickles and dimes as compensation. If crossing the Atlantic, and Icelandair is your only option, put on a life west and swim.

I bought a ticket on business class through Edreams company, with Icelandair to travel to Geneva, through Iceland capital on 31 May 2020. But some days before the flight I received a cancellation notice of the flight from Icelandair, while I cancelled my accommodation lease for that date in New York, trusting the company Icelandair and thinking that I will be travelling on that date, which caused me a lot of trouble after, because I couldn’t travel on the 31st of May. And I am blocked now in New York, because of Icelandair and Edreams. I submitted a request for a refund, but didn't even receive a reply from them till now, I wonder now, are they a valid company or a scam company taking the money of naïve people like me. I don't want a voucher I need my money back to buy a new ticket to travel to Geneva. THE WILL NOT FLY TO GENEVA, SO WHY THEY ARE TAKING PEOPLE's MONEY FOR INEXISTANT FLIGHTS, THIS IS IMMORAL, ILLEGAL AND OUTRAGEOUS.THEY HAVE TO REFUND ME MY MONEY. I AM STILL EXPECTING MY REFUND.

Fab u Lous!

If you’re elderly, you’re screwed: When you finally (after a 20-minutes walk!) get to the gate you tell the “gatekeeper” that, “I’m going to need extra time walking into the plane because of my back, “Can I board early? “Yes, you’ll be called early.” I was never called and the line started to move. BOTTOM LINE: THERE WAS NO SUCH THING AS “early boarding for the handicapped.” NO ONE WITH A HANDICAPPED WENT IN EARLY SO THEY COULD BOARED WITHOUT THE MAD RUSH OF FELLOW PASSENGERS! ICELANDAIR DOES NOT BELIEVE IN THE NEEDS OF HANDICAPPED FOLKS. —-THIS IS NOT OUR FIRST EXPERIENCE WITH THIS STUPID ICELANDAIR MINDSET. Stupid is as Stupid Does? On two Icelandair flights I observed that they failed to correct many passenger “upright seat indiscretions.” There are no free snacks.. You’re lucky if the coffee is fresh. IcelandAir took away your space so they can cram, like other airlines (bus companies), as many humans in less square footage as possible. You either fly with damaged knees or pay $6-700 more for First Class. . Lost respect for this airline, even though they have cute blondes trying to sell Icelandic stuff in mid flight!

THIS IS THE WORST AIRLINE EVER!!!!!! I spoke with Icelandair customer service multiple times. Based on the information I received I booked my flights. I confirmed everything before and after the booking. Everything was fine until the next day when they sent me an email to inform me that the information was wrong. Now They are unwilling to refund me. They are completely unprofessional, rude, and unwilling to work with customers. After multiple phone calls they promised to listen to the recordings that would confirm THEIR mistake but all they did is lie that the recordings state something that was never discussed. NEVER EVER book with them!!