eve

    from United States - February 18, 2024

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Iberia airlines is one of the most unorganized airlines I have ever taken. After a minor booking issue I had to go through multiple helplines in order to reverse locations of a departing and returning flight. The booking process was extremely unorganized and hard to follow. It is a scam if you make any mistakes in terms of booking. I do NOT suggest this airline to anyone who wants an affordable flight that won’t scam you for minor mistakes.

    Tim

    from Hong Kong - August 9, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible.
    Our bags lost twice in three days and made to wait days for their return thereby ruining our trip. The fact that at San Sebastián there was a lady waiting for the four people whose bags had not been put on their flight and at Rome there were over forty people says everything. If you fly Iberian send your bags by mail! This is probably also why most passengers take way to much cabin baggage which the crew push into overhead lockers and force you to have under the seat in front of you so you have no leg space. Don’t fly Iberian.

    Miguel

    from Mexico - July 12, 2023

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Without a doubt, this has been the worst flight experience I have ever had; On April 5th, my wife and I traveled from Mexico City to Madrid (Flight IB 6402). Upon arriving at Barajas Airport, we proceeded to the baggage claim area, and after waiting 1.5 hours, we went to the Iberia counter to file a complaint. They provided us with a receipt that had no logo or much information that could identify them, It should be noted that none of the passengers on this flight received their luggage. The luggage was delivered 3 days later. I initiated the process of filing a complaint once that I got back to Mexico City; Iberia showed some initial willingness to provide a refund, they requested my bank account information and copies of the expenses incurred. However, after I sent them all the required information, they stopped responding to my emails. My suggestion is to use alternative reliable airlines; At the end of the day, the costs incurred due to Iberia’s terrible service turn out to be higher than buying tickets with a more reliable airline.

    julia

    from Germany - March 2, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Iberia’s communication is outrageous.. I make a reservation in January (transoceanic flight) I make the payment through the page, everything seems correct, I receive an email with the flight details, locator, price, do not forget to travel documented, your luggage .. The title of the booking confirmation email. BUT somewhere in the email it mentions that I have made the reservation but that I must make the final confirmation of my ticket within 3 days. ? ?
    Gentlemen, communicate clearly with your customers!! It seems unbelievable that a national airline uses the RESERVATION CONFIRMATION title (for a reservation that could not be completed and as they have explained to me in customer service not finalised due to a payment error) vs. RESERVATION CONFIRMED when everything goes well. If the payment does not go through, say it in the website!. Called Customer Service 3 times, 0 flexibility and refer me to book a new flight, I am even thinking you do it like this to get more money from last minute bookings.

    Erika

    from Puerto Rico - August 2, 2022

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    July 27, 2022, flight from Orly to Madrid at 10h15, my 87 yr old parents were flying on business back to San Juan, PR., Upon check in , the Iberia agent tells me that he cannot send the luggage through and that my parents had to collect them in Madrid and go through check in again for their connection. This was not acceptable. The situation was extremely stressing because they were only starting their long trip and already there were problems; finally a check-in manager came and resolved the issue. Another problem then, the agent did not want to provide the connecting boarding pass. The manager came back again to give the connecting boarding pass. All this lasted one hour standing in the counter; In the past years I have had issues with Iberia with customer service which is non- existent and the agents at Orly counter are not trained at all and are not professional. I will avoid this airline at all costs. Thankfully the check-in manager was there to resolve the issue.

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