Julia

    from United States - November 2, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My wife and I purchased Go Wild passes since we have really flexible schedules. We live in Austin, TX. There are absolutely no available flights ever. I’ve tried time and time again and the only place you can get flights from are Denver and Las Vegas, and they are limited. I contacted customer service and after a few canned emails, they just completely stopped responding to me. We spent $500 for a SCAM from Frontier Airlines.

    Nikki

    from United States - July 4, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I got covid before the flight and did my civil duty and told them! They refused to reschedule it after my quarantine and told me the tow home tests that were positive wasn’t good enough! Then they ghosted me and stole my money!

    Amy

    from United States - April 24, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    The overall experience is not worth the savings.

    Suzanne

    from United States - April 24, 2023

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Airline did a great job getting our entire party to the destination. However, flight home was downsized early (plane at gate before 9am) and pasengers were bumped later in the day and boarding passes reset. With no communication, passengers only found out they had no flight home when trying to board flight 5 hours later. My elderly parents got bumped from flight, had to sleep in airport, and had to fly to destination 2.5 hours away the next day in order to get home on time. Otherwise they were stuck in airport until next flight to PVD in 5 days. Their luggage made flight without them, showed up at incorrect carousel in PVD, and was almost lost to them. No communication, compensation, and poor customer care.

    David

    from United States - March 17, 2023

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Check in process was fair, though attendant did not know how to handle a ski and boot bag. All ground personal seemed stressed and rude. Deplaning halfway through the attendant announced the plane was going to tip back due to being off balance and people should run creating a panicked. On the return leg they lost one of my bags, would provide no help at airport to track it, they called the next day to tell me I abandoned the bag and “we’re going to ship it back if I did not collect it”. Went to collect it, they had no one available for about an hour to assist. Worst airline ever!

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