2.4/10

    From 249 passenger reviews

    Sandra

    from United States - March 20, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Once my family got checked in and through security, Frontier sends a text message that the flight was delayed. The delay went from 2 hours to 6 hours and the airline left everyone stranded in a closed airport. My family went to a relatives and get some rest only to find the airport security closed when they returned. When we called Cleveland Hopkins, we were told that Frontier did not notify them that the flight would be delayed so there was no one to let my family (and several others)into the boarding area – so they missed their flight. They were ungraciously treated when they were rebooked, and didn’t offer even a free soda on the flight. Once again 30 minutes before their flight was to take off on the next night, Frontier sends a text that the flight was delayed. So once again my family spent another 5-6 hours at the airport waiting on Frontier. When they finally arrived in Tampa they were met with a very rude customer service person. My family hadn’t slept in nearly two days and been jerked around absolutely NO apology and then treated like crap to boot.

    Heather

    from United States - March 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Flights 4 days apart were both cancelled. Both times several reasons were given, while they kept us at the airport only to cancel the flights entirely. The first flight I spent over 6 hours at the airport prior to them canceling it, too late in the day for me to find arrangements for that day. Finally made it to my original destination. Upon my return trip the same thing happened. They wait until you are at the airport, announce a delay of the flight, despite knowing that the plane is inoperable. Kept us at the airport for over 7 hours and then finally canceled the flight. There were 3 gates in a row at Tampa that had planes with mechanical problems that resulted in severe delays or cancelations. I WILL NEVER FLY FRONTIER AIRLINES EVER, EVER AGAIN!!!

    Antonio

    from United States - December 4, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Never use them. Flight was delayed three times and was to leave at 6:00 am. At noon they canceled it. Been trying to get my $75 baggage fee back now for 4 months and the flight refund took 2 months. If your flight is cancelled you are SOL because they will not book you to any other airline while you fight to get your money back. I will never use them or a low budget airline ever. Tried to book me on one of their late night flights at 10:00 pm the same day.

    They are known to cancel flights on you when they are not booked up.

    Chris

    from United States - October 6, 2020

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    While traveling on a domestic flight, the flight attendants did not enforce Frontier’s policy of requiring passengers to wear masks, even after it was brought to their attention. Not much more I can say other than their negligence compromised my health and everyone else’s on that flight.

    Jeff

    from United States - August 12, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I had a non-stop booked from Atlanta to Salt Lake City. They canceled Atlanta to SLC non-stops and put me on a 15 hr connecting flight arriving 11 hours after my original time. First they lied by calling it a schedule change and then to add insult to injury they said since the replacement flight did not go into the next day (it arrived at 11:59 PM!) that it was a same-day schedule change. They then offered me a 90 day credit if i canceled. This company will not give you your money back for any reason. Once you pay you are stuck if there is any issue. Their flights appear cheaper but when you add all the extra charges and the hassles, it is so not worth it!

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