2.5/10

    From 233 passenger reviews

    Stela

    from United States - March 19, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline you can pick. Our flight was canceled due to the weather which was understandable, but they put us on the flight 4 days after our original flight and we had to stay in a hotel and pay for it. On top of that, flight to Denver and flight back home was delayed almost two hours. This company should Stop operating. We will never use Frontier again

    Shneur

    from United States - December 31, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Awful from beginning to end. They charge you for water on the plane. Staff are rude and unprofessional. That was all while the going was good. Then our flight was cancelled. They kept us in the airport for three hours, sent us up and down all over the airport until they finally gave us our hotel coupon. All they would say is “we are waiting to hear from headquarters”. Each reservation got one hotel room, so you have a family of four adults – two couples – in a room. Everyone on the flight was furious with how it was dealt with. The next morning, the flight was delayed. Again, not a word. Imagine watching your plane be driven away from the terminal. And this is the rescheduled flight. Later they told us they were warming the engine. We were travelling with 2 kids and there was no accomodation. There’s more, but I have no time and patience. Do yourself a favor – stay away.

    Rose

    from United States - December 30, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Had a very good experience with frontier. Would definitely fly again. Don’t expect luxury seats on an economy flight

    Rose

    from United States - December 30, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Had a very good experience with frontier. Would definitely fly again. Don’t expect luxury seats on an economy flight

    David

    from United States - November 13, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Although the crew was very nice this is a terrible, low quality airline. The seats are absolutely horrible to sit in with no ability to recline. They are extremely uncomfortable which caused me severe back pain for the entire flight. There is also very little leg room, tiny tray tables, and they also charge for every snack and beverage except for tap water. Do yourself a favor and stay away from this pitiful, low budget, bottom of the barrel airline. I have no idea how they are staying in business but I will never use them again.

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