2.5/10

    From 242 passenger reviews

    Zhiyuan

    from United States - January 5, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Frontier did disgusting things to us. Fight number was 2878.

    Flight was supposed to depart at 6:56 pm. The plane encountered ‘technical’ problems during inspection. As a result, the flight was postponed for several times until finally rescheduled to 9:45 am next day.

    Now is the disgusting part. We stood in a line until 1 am to be booked to hotels to stay over night. About 15 of us were told that we were booked to the hotel “Pullman Miami Airport” and we had to get to the hotel by ourselves. When we arrived, the hotel told us that there were no room available and we were not booked at all. Ridiculous. The airline crew must knew it. To get rid of us, they tricked us to the hotel by setting us up! We tried to contact this airline and couldn’t make the phone call through anymore. When we realized Frontier set us up, it was about 3 am. Some of us slept in the lobby and some of us booked other hotels by ourselves. I slept for less than 2 hours that night.

    I am wondering if we can sue the airline together.

    Nicolle

    from United States - December 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    After waiting for an outbound flight delayed by 12 hours, the flight was cancelled without explanation. Frontier said they would reimburse up to 550.00 towards another ticket/carrier. My last minute ticket and only option out that night was almost 700. Afterward I submitted required “paperwork.” After not receiving the check. They “mailed it to a wrong address.” A few weeks later I followed up again to determine the whereabouts of the reimbursement check. Between 2 different back to back phone calls to them, I was on hold LITERALLY for over 5 hours, only to be told the check in question was mobile deposited to an bank that by the way I do not have an account with. They told me that they had done their part and will not be reissuing another check. I followed their rules – but they WILL NOT follow their own rules.

    Gaudy

    from United States - December 9, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I just had the WORST customer service experience ever using Frontier Airlines. The representative at the counter at McCarran Airport was rude, unfriendly and unwilling to assist in any way. It is ridiculous that Frontier Airlines system would assign separate seats to a reservation that was booked together and check-in was completed at the same time. Even more unbelievable is the fact that NO ONE seems to be able to make any adjustment to the reservation unless I pay a ridiculous fee for a seat. I understand paying a fee if I want a better seat as other airlines do, but not the seat that’s included with our reservation. I would never use Frontier Airlines again and will make sure to inform my friends and family to make sure they never make the same mistake.

    Jacqueline

    from United States - November 7, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Flight out of Philadelphia PA, Nov 3, 2019 # 2315 at 6AM. I arrived at the airport at 5AM. Got in line to get my boarding pass and check my bag. The line was really long so I saw Kiosks on the side. I got out of line and found out that the Kiosks were not working. At 5:11AM I told a company rep that I had a flight at 6AM. She stated that I had missed my flight and to get back in line. I finally got to the counter at 5:33am. The counter personnel stated that I had missed my 6AM flight. She stated the next flight out the next day for additional $119. I contacted my travel agent booked a flight with American Airlines for the same day. I then walked to the other terminal, purchased my ticket, went through TSA, and still got to the original gate at 6:02AM. They said they would charge me a cancellation fee for the flight that they denied me access of $118 in lieu of providing a refund. I obviously could have made my flight.

    oleg

    from Frontier Airlines review by oleg - September 19, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Live in airports 2 days cause Frontiers failures. Stay at night on airport chairs.

    I bought flights F9 144 (Seattle – Denver) and F9 280 (Denver – St. Louis) As a result, my flight to Denver (F9 144) was delayed every hour and so on 7 times. After 7 hours, the flight was canceled and everyone was sent on another flight in the morning. But my connecting flight F9 280 burned out. And they could not offer me another flight during the day so that I could have a meeting at my business. As a result, I had to skip the business rally and fly to New York (I bought tickets to fly after St. Louis). I also had to spend the night at the airport on an armchair, because the company said that the places in the hotels were over. But it’s not my fault, why should I sleep on an armchair at the airport due to the fault of the airline? There was no compensation

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