4.4/10

    From 61 passenger reviews

    Asko

    from Finland - December 24, 2019

    Flew Business Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    From Berlin to Helsinki in Business class. Finnair seats are not comfortable at all. Just normal seats but there is one empty seat between passengers. Internet did not work although it is complimentary in the business class. Staff was just sorry about it but could not do anything else. Food was terrible. It looked terrible and there was no taste in it. Staff just was sorry and watched it. I did complain it to Finnair and they were just sorry and provided 2000 points. I paid 1000€ for nothing.

    Suze

    from Australia - December 18, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    After paying $5,200 for two economy flights from Melbourne to Denmark with Finnair I discovered that Finnair would not provide a meal to meet my dietary requirements – the first time I’ve ever experienced this on an international flight. The only option was for me to provide my own food for a 25-hour journey. Fine. Upon check in, my husband and I found that we’ve been seated separately in two middle seats, despite being booked, paid and ticketed together. Despite there being other seats available on the flight, we were told that we could only be reassigned if we paid an additional AUD$150 per person, and even then we would not be seated together. This would bring our total spend to $5,500, sitting separately and with no meal.

    CHRISTOPHER

    from Germany - October 28, 2019

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I travelled Finnair for the first time return from Berlin to Tokyo via Helsinki. On the way there, all flights were economy, on the way back the Tokyo to Helsinki flight was business. All flights were operated impeccably. The Finnair staff were extremely polite and helpful, the food was good, the inflight entertainment was varied and, in comparison to other European and US airlines I’ve flown with long haul, they outperformed them all.

    Joakim

    from Sweden - July 23, 2019

    Flew Business Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    HEL-HKG with A350 XWB in Business. I’m 199 cm tall and had a lot of problems with the leg space.
    Finnair took the decision to cramp in an extra row of seats in their business class section. There are eight rows instead of the usual seven. The flat bed is very uncomfortable as the middle part in the seat went right into my back so I had to place my legs in a turned position and try to lie flat as possible and to keep my legs turned in the same time.
    I usually sleep on my side so sadly I didn’t get much sleep on this flight and had to watch movies instead.
    – The pillow was small and didn’t give much support.
    – There are no pyjamas offered and had to sleep on a seat that thousands of people had slept on before. That’s pretty disgusting. At least offer some bottom sheet and better pillows.
    – Why is the picture and audio quality so bad?

    Russell

    from Australia - February 22, 2019

    Flew Business Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    A330 Helsinki to Delhi
    Dirty tired angled seats and poor food

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