Finnair review by Georg Profos

I flew from ZRH to Tokyo in Economy class, and paid to have a reserved seat. Upon arrival at ZRH airport check-in, I was told that I was "on standby". When I informed them that I had paid for a reserved seat, they said they could not see it in their "system". Upon arrival at HEL, the staff there was able to see our seat reservation. Check-in staff at ZRH and Tokyo was rather unfriendly and had a cocky "the airline is never wrong" attitude. Staff at HEL and rest of the flight was fine though.