easyJet

Zero help from customer service when there are problems with flights. Even for frequent fliers, nothing.

Worst services , Rude staff, miss communicate, miss guided, and took extra 80 pounds for cabin bag which we had already got assurance 1 day before from one of easyJet ‘s operator.

We were about to travel with our parents and 4 years child and got assurance about cabin bag size one day before our travel. After check in and all done noone said anything about our cabin size but when we were finally going to last stage of taking bus to be in the flight the lady immediately said we can’t go without paying for cabin bag price as according her it was not the standard size . We told her that one her airline operater confirmed and gave assurance about bo issue on size then why now she is saying this. She was so loud and said she is going to cancel our tickets if we won’t pay. And didn’t realize were with our kid and orderly parents and didn’t listen to us. It’s one of the horrible and bad experience with us. We had to pay around 80 pounds and were totally stressed

Horribly rude representatives and a website that proves extremely confusing. Feels like you’re being scammed at any and every opportunity. I feel badly for those who don’t understand that they have probably already paid for baggage. Complete rip off. If the staff were friendly, maybe it wouldn’t feel like such a terrible experience.

Terrible service. The price showing on the website is not the amount you pay. You will get charged for your on board suitcase and sit when you purchase the ticket. And pay the same suitcase when you check in online. When I come to the boarding station, the server didn’t allow me to take it on board and asked me to pay it as a checked luggage. However when I took it on board, it perfectly fitted in. Am I getting charged just because of asian looking and having a rimova standard on board suitcase?