3.6/10

    From 118 passenger reviews

    Ahmed

    from United Kingdom - January 15, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Arrogant, discriminative and unprofessional staff!
    I wish there was a zero-star rating.

    they have denied us boarding for giving feedback about the unnecessarily lengthy process. They took it personally and abused their authority by denying us boarding … till the moment, 2 weeks later, they still can’t provide a reason for what they have done!

    They had no consideration for a family with kids and for us missing work on the next day! they insulted us, shushed us and even threatened to call the police!

    We had all the right luggage and documents and we were there before the gate even opened.

    They made us wait until the next morning for the next available flight and refused to book accommodation for us.

    Worst flight experience ever!

    Amela

    from easyJet review by Amela - December 6, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Excellent experience several times on Split to Geneva flight.

    Glen

    from United Kingdom - October 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Would you trust an airline that cant
    count ? Told us the overhead lockers were full and forced us to put luggage in hold then arrived on board to find empty lockers. Absolutely no sympathy or help from staff. This level of incompetence is unacceptable .

    franck

    from Australia - August 2, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    My flight got cancelled and after claiming a refund again and again, they refused to provide any refund !!!!

    After a 2 hours delayed flight last week, Easyjet finally decided to take us to the gate pretending there was actually a flight ready for us. Then they told us the flight was cancelled and they would try to provide a replacement for the next day, which never happened….. They also sent us emails and text messages apologizing and assuring us that they would refund the flight ticket and our expenses. So after booking myself a bus to go from London to Marseille I logged in onto their website and applied for the ticket refund and applied for the expenses refunds. And so they emailed me back explaining that the event was out of their control due to storms and so they could not reimburse me.

    Adam

    from United States - July 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My plane was diverted from Basel to Zurich. This was not the fault of easyJet. Nor would I give them a bad review for that kind of problem. It is how they handled us post problem that was not acceptable and I would describe as horrible… and possibly negligent. I was left stranded in Zurich near midnight (not familiar at all with Zurich) and told to figure out how I would get to my destination on my own…

    just just “go catch a train” is what I was told and that is all they would say or do…

    I am still struggling to understand how they can drop you off in a different place and do nothing to help you get to your intended destination. Warning to all… if your flight has issues you can end up stranded… luckily, I was in a fairly safe location.

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