easyJet

We were about to travel with our parents and 4 years child and got assurance about cabin bag size one day before our travel. After check in and all done noone said anything about our cabin size but when we were finally going to last stage of taking bus to be in the flight the lady immediately said we can’t go without paying for cabin bag price as according her it was not the standard size . We told her that one her airline operater confirmed and gave assurance about bo issue on size then why now she is saying this. She was so loud and said she is going to cancel our tickets if we won’t pay. And didn’t realize were with our kid and orderly parents and didn’t listen to us. It’s one of the horrible and bad experience with us. We had to pay around 80 pounds and were totally stressed

Horribly rude representatives and a website that proves extremely confusing. Feels like you’re being scammed at any and every opportunity. I feel badly for those who don’t understand that they have probably already paid for baggage. Complete rip off. If the staff were friendly, maybe it wouldn’t feel like such a terrible experience.

Terrible service. The price showing on the website is not the amount you pay. You will get charged for your on board suitcase and sit when you purchase the ticket. And pay the same suitcase when you check in online. When I come to the boarding station, the server didn’t allow me to take it on board and asked me to pay it as a checked luggage. However when I took it on board, it perfectly fitted in. Am I getting charged just because of asian looking and having a rimova standard on board suitcase?

During my flight from Lisbon to London Gatwick I experienced harassment from one of easyJet staff. Portway Casimiro (short, dark hair in ponytails, nose piercing, dark eyes). My bag had a measurement of 45x36x20 and I said that in London I was reassured that this bag was alright to take with me on the plane. She answered that staff in London clearly cannot do their job properly and in Portugal they know how to do it. Therefore, she requested me to pay 48euro, which I paid to avoid further conflict. She also put the label on my bag and said I have to put it under the plane. I said I have only this one bag and on my ticket I was allowed to take one bag to 15kg to go under the plane for free so why did I have to pay. She got impatient and in-front of everyone called me a ‘bad customer’ and tried to take bag away from me. When I was about to get on the plane I was stopped by another lady as apparently Portway Casimiro did not board me, only took money.

Good for the price