3.8/10

    From 105 passenger reviews

    Erol

    from Canada - April 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Absolutely appalled. When I got to check in they made me pay 60€ for “2nd piece” which was a small laptop bag that I can hold on my lap. There is absolutely no reason to charge for small bags like that. They are thieves. Ryanair, Vueling, all the budget airlines had no problem with my bag, but easyJet does. On top of that, they were extremely rude about it, one worker grabbed and threw the info sheet at me to show me that I have to pay. NEVER again. They are not worth the 1 star rating. If you are thinking about using easyJet, save yourself the trouble and use any other airline, even if it costs a little bit more, there is absolutely no value in the money spent.

    Felicia

    from United Kingdom - April 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My family and I flew from Bristol to Bordeaux, with return to Bristol. From Bristol, the flight was a breeze and the attendants were very helpful and gentle as we had special assistance for my grandmother. However, in Bordeaux the customer service was BEYOND POOR. They told us we could check on our carry-on’s At the gate for €7 each. When we got there they said, €60 each! We paid €190 after trying to explain to them what their previous colleague informed us. There was a heated argument in which they told US to APOLOGISE or we were not going to board the flight. She threatened to call the police. VERY POOR CUSTOMER SERVICE. We also had special assistance on this flight and they did not come and get us. A man (security/attendant) was rude and cursed at my mother. Upon landing, they did not want to give us a wheelchair. We had to ask for one, in which they did not assist us in taking my grandmother to imm & baggage claim. Never flying on this airline ever again. I would not recommend. Good prices, but not worth it. Very unfair and poor service.

    Antoine

    from Israel - March 18, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    On January 23rd 2019, as I was queuing up for check-in at Paris airport , I was imperiously asked by one of the security agents hired by easyJet to administer the proof that I would leave Israel within the following 3 months. The agent refused to have me check in without such a proof. She argued that this regulation had been put in place years ago and started yelling as I was insisting. I traveled to Israel more than 30 times and never heard about such a regulation. I was forced to book a flight online as I was about to miss my plane.I sent a request for clarification at easyJet customer service. The answer came almost two months later…asking me to contact an embassy! What sense of responsibility does this company have when it comes to the policies that it decides to put in place out of its own initiative?
    How does it answer for an aggressive staff that does not care about throwing customers in a state of panic and whether they miss their flight or not?

    Megan

    from United States - March 12, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Never will I ever fly with this company again! They are uncaring, rude and thieves.

    When coming onto my 6am flight I was informed that I would have to stow my carry on because they didn’t have room. I’ve had this happen before with flights when its a full flight so I didn’t think anything of it. Upon getting to Gatwick my destination I noticed the lock on my back wasn’t clicked in and thought that it was weird but I had a connecting flight to the US so didn’t have time to think anything of it. When I got home I noticed that 2 small luggage cubes containing gifts from Italy for my family was missing! I have never had this happen and I fly at least twice a year. I have sent a complaint to the company with no reply. And I will not only never travel again with this company but I will share my experience with any person who brings up the fact that they are thinking of using them. THIEVES!!!!!!!!!!!!!

    Jesse

    from easyJet review by Jesse - February 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I travel on a regular basis from Paris to Berlin and vice versa (once per month). The easyJet experience is rarely easy or pleasant. Normally there’s at least a delay of 45 minutes. However, this time was even worse. After a delay of 2.5h, the cabin crew announced that we land in Paris Charles de Gaulle instead of Paris Orly. Since it was already after midnight it was nearly impossible to find a mode of transport back to Paris. With sheer luck, and a combination of night bus and cab I finally managed to arrive at my place at 2:30 am instead of 11 pm. What is angering me the most is that easyJet just drops you off at the airport and disappears even though it was clearly there fault. No excuse, nothing. Never again. I would strongly recommend taking any other airline even if costs a couple of euros more. In the end, the money is better invested elsewhere.

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