easyJet

Terrible service. The price showing on the website is not the amount you pay. You will get charged for your on board suitcase and sit when you purchase the ticket. And pay the same suitcase when you check in online. When I come to the boarding station, the server didn’t allow me to take it on board and asked me to pay it as a checked luggage. However when I took it on board, it perfectly fitted in. Am I getting charged just because of asian looking and having a rimova standard on board suitcase?

During my flight from Lisbon to London Gatwick I experienced harassment from one of easyJet staff. Portway Casimiro (short, dark hair in ponytails, nose piercing, dark eyes). My bag had a measurement of 45x36x20 and I said that in London I was reassured that this bag was alright to take with me on the plane. She answered that staff in London clearly cannot do their job properly and in Portugal they know how to do it. Therefore, she requested me to pay 48euro, which I paid to avoid further conflict. She also put the label on my bag and said I have to put it under the plane. I said I have only this one bag and on my ticket I was allowed to take one bag to 15kg to go under the plane for free so why did I have to pay. She got impatient and in-front of everyone called me a ‘bad customer’ and tried to take bag away from me. When I was about to get on the plane I was stopped by another lady as apparently Portway Casimiro did not board me, only took money.

Good for the price

easyjet sent me an email reminder 3 days before, I should not forget to add luggage. as the overview of the itinerary was no transparent it looked like I forgot to add luggage when I booked so I decided to pay for it. at the counter they told me that I paid the double amount but it should be possible to get a refund. unfortunately easyjet told me that it’s not possible to give me a credit note. it’s a shame that this company actively promotes for additional luggage. I bet that I was not the only one who had not time during a stressful working day to read all small letters. on top of that there there was not that much space in the airplane. I recommend to consider an other airline.

I fly with easyJet most of the time, since they often are the only one with direct flights to my favorite destinations. When booked a few months in advance, they are incredibly cheap, but get quite pricy as time goes buy. Service on board is bare to the bone, but staff are helpful and nice. They have relatively new planes, comfort good enough for short flights. The only drawback is that they often have the worst gates in airports, and you usually have to walk all the way though the airport to get there. But in my opinion, fares are worth the walk.