3.7/10

    From 110 passenger reviews

    franck

    from Australia - August 2, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    My flight got cancelled and after claiming a refund again and again, they refused to provide any refund !!!!

    After a 2 hours delayed flight last week, Easyjet finally decided to take us to the gate pretending there was actually a flight ready for us. Then they told us the flight was cancelled and they would try to provide a replacement for the next day, which never happened….. They also sent us emails and text messages apologizing and assuring us that they would refund the flight ticket and our expenses. So after booking myself a bus to go from London to Marseille I logged in onto their website and applied for the ticket refund and applied for the expenses refunds. And so they emailed me back explaining that the event was out of their control due to storms and so they could not reimburse me.

    Adam

    from United States - July 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My plane was diverted from Basel to Zurich. This was not the fault of easyJet. Nor would I give them a bad review for that kind of problem. It is how they handled us post problem that was not acceptable and I would describe as horrible… and possibly negligent. I was left stranded in Zurich near midnight (not familiar at all with Zurich) and told to figure out how I would get to my destination on my own…

    just just “go catch a train” is what I was told and that is all they would say or do…

    I am still struggling to understand how they can drop you off in a different place and do nothing to help you get to your intended destination. Warning to all… if your flight has issues you can end up stranded… luckily, I was in a fairly safe location.

    Tom

    from Canada - July 4, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    This was the worst airline I have ever flown on.
    I used it for a return trip Belfast – Stansted.
    Flight 1 – Belfast. After liftoff the cabin staff sat in their seats behind me. The staff started chatting and this was uninteresting until they 2 female staff started talking about what they each did the night before.
    Apparently, one had gone out somewhere to pick up a guy and they went to somewhere and proceeded to play “doctor” and ‘hid the thermometer’.
    I found this to be totally inappropriate, unprofessional and was not very good manners.
    Flight 2 – Stansted. We (my travel party) arrived early at the EasyJet desk and waited with the rest of the passengers. Departure time was at 19.55 but at that time not one staff member showed.
    Eventually a male staff member did show up, he seemed to be in a rush (I wonder why).
    All of this left myself with very bad feelings about this airline.
    I have searched the airline’s site for a section about where to make complaints and found the FAQ section but dealing with this is another story.
    I travel frequently but this is my last flight with this airline.

    Jaffer

    from United States - May 7, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I have one glaring problem with their service – the luggage allowance. I know they have a silly one bag only policy, so I accommodated on my eurotrip. Flew with them three times and on the last leg was forced to spend an extra 60 euros after one look at my bag. Never flying with these jokers again.

    Maile

    from Canada - May 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Extremely unhappy with easyJet policy inflexibility in emergency situations and lack of customer service. We have had to delay our flights for an emergency surgery – contacted easyJet as soon as possible to ask about being credited the amount for our flight today, so that we could use this amount when continuing our journey with them. ZERO consideration for the medical EMERGENCY we are going through. The “best” they could do (besides the standard €52 refund on air passenger duty) was refund for the baggage fees. A total of €82 on a €432 trip.

    We are now 3 people who are viewing easyJet as a most inconsiderate airline and will be sure to be sharing our experience. Any other airline I have spoken with would have been happy to credit us (I wasn’t even asking for a refund!! Just a credit to use towards still flying with them, on the same destinations, just delayed due to SURGERY).

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