3.8/10

    From 107 passenger reviews

    Jaffer

    from United States - May 7, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I have one glaring problem with their service – the luggage allowance. I know they have a silly one bag only policy, so I accommodated on my eurotrip. Flew with them three times and on the last leg was forced to spend an extra 60 euros after one look at my bag. Never flying with these jokers again.

    Maile

    from Canada - May 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Extremely unhappy with easyJet policy inflexibility in emergency situations and lack of customer service. We have had to delay our flights for an emergency surgery – contacted easyJet as soon as possible to ask about being credited the amount for our flight today, so that we could use this amount when continuing our journey with them. ZERO consideration for the medical EMERGENCY we are going through. The “best” they could do (besides the standard €52 refund on air passenger duty) was refund for the baggage fees. A total of €82 on a €432 trip.

    We are now 3 people who are viewing easyJet as a most inconsiderate airline and will be sure to be sharing our experience. Any other airline I have spoken with would have been happy to credit us (I wasn’t even asking for a refund!! Just a credit to use towards still flying with them, on the same destinations, just delayed due to SURGERY).

    Erol

    from Canada - April 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Absolutely appalled. When I got to check in they made me pay 60€ for “2nd piece” which was a small laptop bag that I can hold on my lap. There is absolutely no reason to charge for small bags like that. They are thieves. Ryanair, Vueling, all the budget airlines had no problem with my bag, but easyJet does. On top of that, they were extremely rude about it, one worker grabbed and threw the info sheet at me to show me that I have to pay. NEVER again. They are not worth the 1 star rating. If you are thinking about using easyJet, save yourself the trouble and use any other airline, even if it costs a little bit more, there is absolutely no value in the money spent.

    Felicia

    from United Kingdom - April 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My family and I flew from Bristol to Bordeaux, with return to Bristol. From Bristol, the flight was a breeze and the attendants were very helpful and gentle as we had special assistance for my grandmother. However, in Bordeaux the customer service was BEYOND POOR. They told us we could check on our carry-on’s At the gate for €7 each. When we got there they said, €60 each! We paid €190 after trying to explain to them what their previous colleague informed us. There was a heated argument in which they told US to APOLOGISE or we were not going to board the flight. She threatened to call the police. VERY POOR CUSTOMER SERVICE. We also had special assistance on this flight and they did not come and get us. A man (security/attendant) was rude and cursed at my mother. Upon landing, they did not want to give us a wheelchair. We had to ask for one, in which they did not assist us in taking my grandmother to imm & baggage claim. Never flying on this airline ever again. I would not recommend. Good prices, but not worth it. Very unfair and poor service.

    Antoine

    from Israel - March 18, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    On January 23rd 2019, as I was queuing up for check-in at Paris airport , I was imperiously asked by one of the security agents hired by easyJet to administer the proof that I would leave Israel within the following 3 months. The agent refused to have me check in without such a proof. She argued that this regulation had been put in place years ago and started yelling as I was insisting. I traveled to Israel more than 30 times and never heard about such a regulation. I was forced to book a flight online as I was about to miss my plane.I sent a request for clarification at easyJet customer service. The answer came almost two months later…asking me to contact an embassy! What sense of responsibility does this company have when it comes to the policies that it decides to put in place out of its own initiative?
    How does it answer for an aggressive staff that does not care about throwing customers in a state of panic and whether they miss their flight or not?

    View all Reviews

    SHARE