4.4/10

    From 16 passenger reviews

    Ricardo

    from Belgium - March 2, 2020

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    When traveling with my luggage and a small laptop bag, they tried to charge me 45€ and force me to put one of them in the hold.

    They stated that this policy is clearly mentioned when you but the flight but I disagree. It was not clear and it’s completely unfair.

    The laptop bag fits under the seat so, it’s not a matter of space but a trick to scam users.

    The ironic part is that I was able to put my laptop bag inside the luggage and they didn’t have problems me carrying my laptop and a book inside the plane.

    When I bought the ticket, another Airline (Brussels Airlines) had same prices on the same route and almost identical schedules. It’s clear which airline I will fly with next time.

    Ben

    from New Zealand - August 18, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    bought a ticket online. Later, I logged in to the company webpage and purchased checked-in luggage for 25Euro. The confirmation email arrived shortly later.
    During check-in, I was told by the ground crew I need to pay to send my suitcase, sure enough, I’ve presented the confirmation email which proves my pre-purchase for checked-in luggage but it didn’t convince the check-in staff, and I was asked to pay 45Euro which was unacceptable.
    The ticket office staff was not helpful either, telling me they are an external company and can’t do anything to help, and I should pay now and write an email to Czech Airlines later and ask for a refund. With no other options, I paid the 45Euro and wrote to Czech Airlines but got no reply and obviously no refund.
    As for the flight itself, you pay Czech Airlines but actually flying with Smartwings which is a low-cost company with triable service, cramped aeroplane, and sower ground crew.
    VERY BAD EXPERIENCE! WHAT A SHAME!

    Sara

    from Sweden - July 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I am really displeased with the way Czech Airlines mismanaged my flight today and denied me a seat I had booked and paid for almost a month ago.
    I had my boarding pass in hand and just before my amazed eyes, I was asked very rudely to step aside while two other passengers were given way and let on the plane. My calls for help – and later cries of frustration – got nowhere. Instead I was asked to take a flight the next day! I tried to explain that I had to be at work the next day to no avail.
    The people from your airlines kept me waiting for almost two hours before sending me to the residence next to airport with food vouchers!

    I am now feeling desperate and upset and experiencing serious panic attacks as I am not sure what is going to happen tomorrow. It seems to me that I have been trapped here in Prague and there is absolutely nothing I can do.
    Who is going to compensate for all the emotional distress and professional as well as financial loss I am bearing?

    max

    from Israel - July 20, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    ordered tickets via Czech airlines, and got smartwings low-cost without notice. customer order not recognized on their own website. no online check-in in 2019 is unacceptable. registration opens only 2 hours before flight, creating huge lines. it’s like they hate their own customers, really. that was the first and definitely last time i’ve flew with this company, all family and friends warned

    Magnus

    from Sweden - April 5, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Did pick this company to bring me to Prague, big mistake.
    It’s extremely small space for legs and sitting area.
    When it comes to luggage they align with the lowest cost company and charge extra for everything. I had one computer and a small roller bag (small) and wasn’t ok. Need to check in and pay extra.
    So if you can avoid this company, do so.

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