4.7/10

    From 41 passenger reviews

    Nick

    from United States - September 27, 2021

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Copa Airlines continues to trouble me after four months. First, they screw up my reservation and cost me to miss an important business meeting resulting in loss of income. And now four months later, I continue to wait on a refund, and all I get from them is the run-around.

    luis

    from United States - July 4, 2021

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible Ground customer service. No compassion towards senior population, their employees lack of empathy is discussing. Never ever use this airline and if you have to, be prepared. Old airplanes, 4 years ago I took an airplane to colombia from Usa, I was surprised when I saw and ashtray in the bathroom.

    Nick

    from United States - June 3, 2021

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    One star is too high!!! I got turned away one hour before my flight for reasons that are still shocking. My Costa Rica to Ecuador ticket via Panama got rerouted at the last minute through Colombia and the ticket agent insisted that I need an outbound flight out of Colombia even though it was just a transit stop!!!

    Customer service is useless. No information to share. Might as well have been talking with a picnic table. Avoid this airline!

    And now they are saying that a refund will take 2-3 months. WORST AIRLINE EVER! I missed an important business meeting and am now paying for hotels on two continents while I scramble to find a new last-minute flight that doesn’t cost a ton!

    Martine

    from Canada - October 30, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Been stuck in Nicaragua for 7 months waiting for a refund or a flight back home. Copa is not even answering the phone anymore and when I try to connect to their website to get infos on what’s going on with my money, I get this message : “We are sorry, but the server is unavailable. Please try again”. Filed a complaint to BBB, hope I get my 640$ back, but I’m not holding my breath. It seems like they’re going bankrupt and they’re not telling anyone… Worst airline ever.

    Mary

    from United States - January 23, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Mi esposo y you compramos el boleto 5 meses antes para viajar de Los Angeles a Sao Paulo Brasil. Depues de esperar en la fila de embarque, la supervisora nos dijo que el vuelo estaba lleno y no podriamos ir en el vuelo de las 10:20am. Que dices???? Como esto???? Cuestione ! empeze a frustarme , por que definitivamente eso era injusto! Despues de irse el avion, pedio que la siguieramos a la oficina. Despues de dejarnos en un lugar frio esperando por 6 horas ella regalo vouches a 6 personas y a nosotros no. Mi esposo pregunto por que a nosotros no? Su argumento fue que you me exalte , sin es verdad y a quien no despues de tanto estres? y ademas dijo que llagamos tarde, que no fue verdad! Entramos en contacto com la aerolinea y no tuvimos ayuda ni tampoco reegressamos nuestro dinero! Queremos JUSTICIA!!!!!!

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