7/10

    From 17 passenger reviews

    Carolyn

    from Australia - April 19, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Citilink theft. I booked flights with Citilink on 20
    January cost AUD4,070 flying Avalon-Denpasar return. Citilink cancelled the flights on 2 March. I applied for a refund, on 5 March I was advised I would receive a refund in ‘30 work days’. I have no refund. This is theft. Do not book with Citilink.

    Calleigh

    from United Kingdom - September 16, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I’m only disappointed by the fact that Citilink doesn’t accept International Credit Cards/ Oversea cards. As a westerner and someone who doesn’t usually stick around one location for long, having to purchase/make the local credit and to visit retail shops are not really convenient for me. I hope they’d accept Internation cards soon and I wish someone would’ve given me a heads-up.

    septy

    from Indonesia - December 11, 2018

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    BKS-CGK 12/10/2018 the flight was so impressive

    Raden Imam

    from Indonesia - December 6, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    JOG – BPN 11/28/2016
    Thanks a lot citilink

    Muhammad

    from Indonesia - October 25, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    BTH – KNO- BTH, On time, smoth landing, cheap

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