China Southern
reviews

Worst airline experience ever. China Southern’s useless Moscow staff denied boarding despite a valid visa and new passport change request submitted to Australian immigration. They refused to contact BOC, split our family, and cancelled the flexible ticket. Avoid.

The attendants were nice and helped a lot. Flight Entertainment could've been better and there was a lot of leg space. But what I didn't like was their food. It wasn't bad but wasn't worth the trip.

Every step from check-in to disembarking was excellent; the transit hotel and airport lounge made it even more comfortable. Would happily travel again on this airline

整体的服务堪称完美 The whole service was extraordinarily excellent.

Took the flight from Shenzhen to Dubai. Their service is good and special check in for business which is quite smooth. However, their aircrafts are quite old and the seatback tv is very old. The seats have almost zero privacy with almost nothing blocking you from the aisle.

Took China Southern from Dubai to Shanghai with a layover in Wuhan on business class. Their service was excellent but the cabin is a bit old. The first part of the trip is on a B787, and the second part is on a B737.

I want to share my extremely frustrating experience with China Southern Airlines regarding pet transportation. Before purchasing my ticket, I contacted the airline to confirm whether I could check in my small dog (a 7 kg Jack Russell Terrier) on my flight from Hong Kong. The airline clearly stated that pet check-in was allowed, so I proceeded to buy my ticket. However, when I later requested to reserve a space for my pet, the airline suddenly changed its position and informed me that pet check-in is not allowed on flights from Hong Kong. When I pointed out their previous confirmation, they ignored my concerns, repeated generic responses, and refused to take any responsibility for the misinformation they provided. This situation is unacceptable. I bought my ticket based on their confirmation, and now I am left with no options. They refuse to offer any solution, alternative flight, or refund. This feels like intentional misleading of customers, and their lack of accountability is shocking. I believe it is important to share this case to warn other passengers about China Southern Airlines' unreliable communication, misleading information, and poor customer service.

I flew economy, the check in was ok, but the legroom was not a lot, because it was an A321, and no in flight entertainment.

Amazing

I flew to Indonesia with them in march last year. I am a vegetarian. I chose vegetarian meals which arrived and included sushi. I got very sick within 8 hours of eating with them and for 3 days I had watery diarrhoea or just fizzing. Sorry for graphic description it was the sickest I've ever been. I'm blaming the sushi as the alternative is they fed me meat. I flew on my birthday which though was not ruined as didn't get I'll till following calendar day, was not a nice followup.