4.4/10

    From 108 passenger reviews

    Clark

    from United Kingdom - December 26, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Amazing

    Vicky

    from United Kingdom - January 2, 2020

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I flew to Indonesia with them in march last year. I am a vegetarian. I chose vegetarian meals which arrived and included sushi. I got very sick within 8 hours of eating with them and for 3 days I had watery diarrhoea or just fizzing. Sorry for graphic description it was the sickest I’ve ever been. I’m blaming the sushi as the alternative is they fed me meat. I flew on my birthday which though was not ruined as didn’t get I’ll till following calendar day, was not a nice followup.

    Fleming

    from China - December 6, 2019

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Fulfilled expectations but not more. (return, medium haul trip with layover at their hubs. Seafood special meal was okay!

    Luke

    from Australia - September 8, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    WARNING: Do not fly China Southern Airlines. What looks cheap is cheap. My flight home was cancelled. Stuck in Shanghai needing to be back at work. Refused a substitute flight. Ended up costing me over $800 AUD which was more than the $500 AUD original return ticket. I still have not received the refund for the original cancelled flight.

    Toine

    from Netherlands - May 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst Airline experience and total lack of customer service.
    Only a few weeks before we left China Southern changed our booking to Guangzhou-Hangzhou with only 1.40 hours between flights at Guangzhou. With the holidays booked we had no choice but to accept the change.
    Arrival at Guangzhou: no one waiting to help us (promised in Melbourne). Rushed everywhere, but arrived at the gate only 1 minute!!! after closing. The airplan had not even closed the door. But no effort from the personnel to try to give help getting us on board. Closed is closed.
    As we had done everything we could we expected China Southern to change our tickets so we could get home. Being sent from one desk to another the only answer we got was that flights were on time and they had no influence on immigration for the time they take. No new tickets to get home, and the way we were treated was terrible.
    After 3 hours of discussions we had to buy new tickets to get home!
    At home we complained again at the customer service, but again the same answer.
    This airline is a disgrace!

    View all Reviews

    SHARE