Central Mountain Air
reviews

Worst customer experience with this airline. Not sure how this airline got rated as best low cost airline. Something really wrong of this rating.It has to be more than worst airline. Reasons below. 1. Booked a flight for two from Manila to Panglao on 10th July. 2. Air Asia cancelled the flight on 21st July 3. Logged the refund request with Air Asia on 22nd July. 4. Check with my cases on Air Asia app no action since the day one. 5. chat with chatbot it is cyclic. ask the case ID , then to confirm email, then say we are working and repeat again and again. ask for customer service consultant. It designed in such a way only the previous cycle is working to stop customers reaching them 6. Tried to find a contact number. Only found couple of voice mail numbers not real customer service numbers. So no help. 7. When you book a flight your money straightaway debited. Why cannot refund be done in at least couple of days not two months still not done. This is pretty much day light robbery by this airline. Have flown in more than 50 airline companies in different countries. None of those no way near this bad.

I rarely post travel complaints, but our recent experience with AirAsia deserves to be shared. My wife and I followed all the baggage policies, even returned items to reduce weight and paid AUD 94.12 for additional carry-on. Despite this, we were subjected to repeated checks, unclear communication, and poor handling by the staff at the boarding gate. We raised a formal complaint and initially received a reply promising internal review. But after that—complete silence. No update, no refund, no voucher, no apology. We expected better from AirAsia, and hope they address such passenger grievances more responsibly in the future. #AirAsia #CustomerExperience #TravelComplaint #PassengerRights

NEVER USE THIS AIRLINE! I had a travel plan from Kuala Lumpur to Europe, and one of my changeovers has to be in Chennai Airport (MAA) for several hours. But I wasn't allowed on board due to, as I was told, specific transit requirements as was said by the airline (Air Asia) I had a flight with. They said there is no transit area in MAA and due to this fact I need a transit visa to proceed in my journey. I checked all the information before regarding transit through India and it was said everywhere that if the layover is less than 24 hours there is no need for a transit visa. I also checked specific requirements for MAA but found nothing and was sure everything is going to be fine. I have no idea what happened, I received no further explanation from the airline (I tried to contact them but they have just a chat bot which not allows to connect to person), but my trip was completely spoiled and I had to buy different expensive tickets on spot, my losses were USD 1500+. This is not a thing should happen nowadays.

If I can help it, I will never ever fly with AirAsia again. Customer Service is not something they care about. Their customer portal/mobile app does not work, their live chat is useless. Cabin was clearly not well cleansed because a few passengers and I had our sinus triggered on a flight to Sydney! Their pre-book meal system is haywire and got our orders all wrong! And when I tried to explain to the cabin crew, she cut me off and I had to ask her to shut up and let me finish my sentence! Food served are also overpriced for its lousy taste.

I Understand why it is nicknamed scare asia...

I have not even flown with AirAsia KL-AVV and back, but I would certainly NOT recommend using this airline. They are very dodgy from the minute you choose to book with them to the minute the life circumstances force you to make changes to your initial plans. Absolutely unavailable unreachable and non-existent customer service - email addresses are invalid and send automatic NO-REPLY notifications, robot chats do not make any sense stealing all your energy and time, with absolute "0" result like "Oops, something went wrong" !!! People, for your own sake, PLEASE DO NOT fly with AirAsia. NEVER. EVER. Do not get fooled into cheap flights. You will end up paying MUCH MORE - whether be it money or your health due to the stress they cause, or both actually... AirAsia, let your business be treated the same way you treat your customers!

I express my deepest dissatisfaction with the availability of AirAsia customer service. AirAsia is unimaginably obtuse, blind and completely irresponsible in the light of the recent global pandemic situation/ force majeure. Or they choose to be so to greedily profit from the losses of their clients. My flight is in 2 days, however, the local government officially restricted all citizens to travel. However, to my greatest disappointment, all my attempts to cancel and refund my flight via Malaysia failed. It is impossible to reach them, which shows fear of any feedback because they realize how atrocious their customer service is! As I tried to clarify, there was no way of actually reaching them - all ways of communication are unavailable, robot-chats which, after wasting a lot of time, do not help. I ask for the following: 1. Refund my tickets due to the global pandemic. 2. Provide the valid email address and an actual human being/ real active call center to communicate on cancellation/refund. 3. Update website: crystal clear options when purchasing tickets: not attracting people with cheap flights, and then paying double for baggage, meals... Regrettably your customer

I would not recommend this airline to friends to travel with. The price may look affordable but the service is really bad, let not talk about the uncomfortable of the seats which into my opinion, and with no offence, only the sort and small people can sit on. flew from Melbourne to Kuala lumpur, it was the first with Air Asia, and it is gonna be the last.

First time flying with AirAsia to KL and cant fault them, was great service and the food was fine. The stewards were friendly and i sat in the adults only area and it was nice and quiet. The flight going over to KL was early and the return was on time so had no problems. Would definitely fly Air Asia again

Oh my gosh this is totally the worst air service provider I have ever had. From start to finish top to bottom PLEASE people think before you book with this airline. The air hostess's are so rude, numb and unpleasant. Even at the check in counter totally rude and obnoxious!! What use is looking all glamorous in a uniform if you have the personality and attitude of a wet rag. I would advise the ladies take a extended course on how to be the best air hostess by following the standards of Emirates!! Emirates is the best and always will be. Air Asia Never ever again!!

SIN-KUL-KBR;KUL-KBV; First time flying air asia, my friends asked me if I loved my life, but air asia were pretty fine, you get what you pay for so I had to lose one flight because they refused to change it even when I offered to pay the rebooking, they say if you don't change at least 24 hours before you can't do it anymore, take or leave it on other words. Planes were new and crew young as well! check-in in singapore can be a pain because staff are very unhelpful and don't use logical thinking. When in asia would fly them again.

I flew to Kuala Lumpur from Sydney in October for the MotoGP as I have done the last few years. I usually fly Malaysian airlines which have been fine. This year I couldn't resist the cheap airfare being offered by AirAsia. After paying my fare I looked on line at the awful reviews of this airline and thought I had made an a dreadful mistake. However I must say I have been pleasantly surprised! They were on time. staff were friendly. I bought water and food on board which was fairly priced and tasty. All in all a pleasant experience I would definitely fly them again. No problems at all.

Travelling on bullock cart would have been better.

We travelled 4 legs in the last 2 months with Air Asia. Sing -Penang , Penang -KL, KL -Siem Reap, Ho Chi Min - KL, and all flights were of a similar standard

All AirAsia flights stopover in their own Kuala Lumpur terminal no matter what the destination. Got to be one of the worst terminals ever - dirty, noisy, no Western toilets, hardly any shops to kill the time - couldn't wait to get out of there. The flight itself was fine however - pity about the compulsory stop in that awful terminal each way.

Flew from Perth, Australia to Penang, Malaysia via Kuala Lumpur, Malaysia. The flight time is not that good, so probably the only edge it has over the others is of course the cost. But what you pay is what you get I guess.

We had to go through at least 3check points, with one informing a local departure tax which was not warned on the tickets. All staffs from both ground and flight crew did not possessed pleasant attitude towards passengers as I observed them from the check in queue through to security/hand luggages check point to the entire flying time. Yes, I agree with comment of flight crew being too casual in wearing denim jeans on board, first time for me to see such attire for crew and they all have this sultry look as íf they are too good looking to be serving on such budget carrier. After numerous experiences with difference budget airlines on different routes just to try them out, I think I prefer to pay a bit more to travel with full service airlines for many reasons that budget carriers will never be able to match.

After the way Air Asia has treated and robbed us, I will NEVER EVER fly Air Asia. I will be using Facebook and all other means I can to tell people how bad Air Asia is. On 1 May I booked flights for myself and my wife Singapore to Miri on Friday 14 June and Miri to Singapore Monday 24 June. Because I have to undergo urgent medical tests I have to change the dates of our flights but repeated attempts to change the flights on your website have failed. I have tried several times a day for the past week without success. Every time I try, either I cannot access my bookings or I get the following message after just two seconds: I tried phoning the phone number given on their website and going on their chat line but each time I was been placed in queue and have not had a response after waiting for over one hour. I also sent them two email messages via Facebook and lodged two e-forms via their website, but after a week I have not had the courtesy of a reply.

Flew from Gold Coast Australia to Kuala Lumpa. Plane left on time, seats were reasonably comfortable a bit short on leg room. I can't understand every saying there is no in flight entertainment, for an extra $10 AUD the screen in the back of the seat in front worked fine. A variety of movies and TV shows were available with music on other channels. The staff, as suggested by another reviewer, were NOT dressed in denim jeans, they all wore quite smart uniforms and were very attentive. This is a low cost carrier which means any extras you require - you pay for, if you're not prepared to pay, don't complain. The food was well presented compared to some other LCC's I have flown with. It was Malaysian cuisine not western cuisine, then again it is a Malaysian airline, let's be reasonable. Overall experience was pleasant I would fly with them again, no brainer. Next time I will upgrade to fly buisness class, still cheaper than the major carriers and it looked quite comfortable as I walked through it when we disembarked at KL.

I have so far had good experiences with the few AA flights. In December 2012, I flew a combination of MH, AA and Garuda. I haven't tried the food onboard yet, but they sound and smell good. The online systems work well.

Air Asia A320 AK6569 Sibu to Kuching, I recently flew Air Asia from Sibu to Kuching in East Malaysia (Borneo). I'm not a regular Air Asia flyer as I travel on business. Nevertheless I was pleasantly surprised. The AirAsia self check in facility was easy to use and it was easy to then just drop the bags off. I wasn't sure about all the "extras" you have to pay for but I paid for the extra bag allowance and for priority seating. I was a bit worried when I got to the departure lounge to see a 50m queue of people. I figured I'd just blown my dough but was surprised when the hostess checked my ticket and walked me to the front of the line to the airbridge where a small queue had formed for the priority seating. Excellent! The flight itself left on time, the seats were all black which was a bit confronting initially but they were very comfortable. The staff do appear to be very young and inexperienced which would be worrying if there were any issues on the flight such as unruly passengers. Upon arrival it was raining so each departing passenger was given an AirAsia umbrella as they walked across the tarmac to the arrival hall. A nice touch and a very satisfying flight.