from United States - November 19, 2016
The airline has the worst customer service ever. They did not load our golf bags at JFK, took them 24 hours to locate the bags when we got to Grand Cayman. Did not authorize purchase of items stored in bags, and even after they found the bags, did not deliver them as promised. To make matters worse, they do not follow through and there is no one to call. I fly more than 100,000 miles per year and this is worst experience ever, even in the 3rd World.
from Brazil - July 18, 2015
HAV-GCM-LCE, For an airlines that comes from a very wealthy nation I honestly expected more, they are expensive but their service is minimal, delays are the norm, ground staff are hit or miss, sometimes friendly sometimes rude, when asked to keep the pepsi can from the cabin crew he made an awkward face towards me, flights from cuba are packed but only one crew is able to communicate in spanish, I wonder if they have an emergency how they’ll handle it? anyways, if ever flying to the Caymans again, I will look for alternatives.
from United States - July 5, 2014
The worst experience..After a long adventure..delay..sitting in the airplane for 4 hours..sitting at the airport for 2 hours they cancelled the flight reassuring us that we will fly the next day! The next day we went there..realizing that we will have to share the same airplane with the passenger of today’s flight! They didn’t gave us priority..they left us last! The sits weren’t enough..I didn’t get one! I have to go again tomorrow! Very unprofessional! My flight was from JFK to Cayman islands!