5.1/10

    From 14 passenger reviews

    Sylvia

    from Canada - January 5, 2016

    Flew First

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have flown both economy and first class with Caribbean Airlines. The staff is friendly and helpful. The service is good and there is free in flight entertainment. The are on time and the pilots are some of the best I have experienced. Judging by some of the comments I have read, consideration must be taken that it is not always the airlines fault for delays, this airline puts safety first. I have witnessed passengers being rude and disrespectful to the staff with attitude of entitlement sometimes.

    EDITORS COMMENT: We will have to update our page for the airline seeing as they now have IFE. Thanks for sharing

    Amanda

    from United States - December 31, 2015

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Caribbean Airlines is trash. Not worth flying this airline. We lost a whole day in Jamaica due to delays, and all they gave us was a $15 each voucher for food. We ended up spending $100 in food for the day (airports are expensive), plus gas to drive around and do NOTHING while we waited for our flight. Meanwhile, we could have been eating for free at our all-inclusive resort. When you rarely get a vacation, missing a whole day of a week is worth a lot – a hell of a lot more than $15 each. We SPENT money due to the airline’s delay. I sent a letter to the airline, and received no response. This company is trash!!!!!

    joel

    from Venezuela - October 31, 2015

    Flew Business

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    great services on board, staff in the airport is just ok. food sucks.! and the lounge is awful.

    EDITORS COMMENT: Thanks for the balanced and informative review.

    Andre

    from Brazil - July 18, 2015

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    had some regional flights with them! nothing special, they are very cheap when flying domestic, staff are ok, nothing more than that, and flights are often on time! they are more reliable than their other caribbean competitors, keep that in mind.

    Gail

    from Trinidad and Tobago - January 10, 2015

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    ATR to Barbados was clean, customer service great. Flight smooth. Time was off by 5 mins

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