5.4/10

    From 13 passenger reviews

    Sheila

    from Spain - January 11, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    We flew from St Martin to Kingston, Jamaica on Christmas Day.
    Check-in was incredibly easy as there were very few people in the airport. We were approached by mobility assistance (not the other way around!) and a few moments later we were on our way to security. We were told that the flight price included our exit payment.
    Once on board, we were soon given our snack. It was a typical Jamaican “doorstep” sandwich with an amazing quantity of fresh, juicy chicken. Then a lovely surprise – an individual Christmas cake for each passenger! They were quite large so we shared one and had the other later. Thank you for that! Soft drinks were complimentary but you could buy alcoholic ones too.
    Our bags took an age to arrive, but that isn’t the fault of the airline.

    Ann

    from - July 10, 2018

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Poor Service, dirty plane horrible food and do not complain because they never acknowledge your e-mails. I wll not be travelling again with this airline and would advise anyone I know not to travel with Carribean Airlines

    Jennelle

    from Jamaica - July 24, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Caribbean Airlines is by far the worst airline I’ve ever traveled on. Customer service was VERY poor. UNREASONABLE check on baggage policy, I will never again travel on this airline in my lifetime. Employees need more training on customer service.

    Dion

    from Trinidad and Tobago - May 8, 2017

    Flew Economy

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    My problem is with the donestic flights when will you start treating domestic passengers with just a drop of respect especially after spending 350us for a club card presents it to the agent was still placed on a standby list have to wait over 3 hours for a flight and funny right in front my face workers putting in friends and family on vacant seats …… i still dint not get on a flight and missed a very important meeting. i honestly regret spending that money now….. you all need to treat domestic passengers better than this are we not humans too paying to fly like anyone else….. i honestly wish there was another domestic airline even if it was 600 to travel to trinidad i would use it am sure i would not miss my classes or any of my meetings. The only benifit of the club card on the domestic bridge is to get on a flight faster or so i thought no am seeing i was wrong and there is no benifit to this card locally …..

    Sylvia

    from Canada - January 5, 2016

    Flew First

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have flown both economy and first class with Caribbean Airlines. The staff is friendly and helpful. The service is good and there is free in flight entertainment. The are on time and the pilots are some of the best I have experienced. Judging by some of the comments I have read, consideration must be taken that it is not always the airlines fault for delays, this airline puts safety first. I have witnessed passengers being rude and disrespectful to the staff with attitude of entitlement sometimes.

    EDITORS COMMENT: We will have to update our page for the airline seeing as they now have IFE. Thanks for sharing

    View all Reviews

    SHARE