from Poland - November 23, 2018
Flew Economy Class
Flies on time. I bought a flight between Las Palmas and Fuerteventura in off-peak season1.5 months in advance at 12 noon (there were earlier flights as well), quite soon they called me that the flight is rescheduled on 8 am (causes huge problems on Fuerteventura to get to the airport in time as public transportation doesn’t function earlier than 7 am – taxi costs 50$ min). Then on a check-in the employee could not find my entry and it took him ~20 mins and several calls to get things sorted out (most likely i was not in 8 am registry list still, as i bought ticket to 12 pm flight initially and someone forgot to update that list), which almost made me late for the flight – got in on final call. Turned out there is no assigned seats at all, so active fast running teenagers occupied all window seats. Then I’ve put my e-book Kindle into seat pocket and forgot it there, contacted the airline 5 hours later after the flight via e-mail saying that i am still around to pick it up, two days later received a reply “sorry, not found anything” – impossible as I was the last leaving the jet and i am 100% positive about leaving my device in the pocket. Greedy crew? Or noone lift a finger about my email replying some default answer? Airline web-site as well as in-flight magazine are purely in Spanish. Yes, definitely the majority of tourists on Canary Island speak Spanish … A very customer-oriented approach… I was flying on Nov 1-4th 2018. Overall not pleasant impression about this airline, avoid if possible.
from Spain - February 5, 2016
Fuerteventura to Las Palmas with Canaryfly, and a really good value company. The most basic seat price included 6 kg hand baggage and 20 kg hold baggage, plus basic refreshments. Check-in, boarding and flights were all totally without incident. A minor request: tea would be a nice alternative to coffee, but I hear its rival only offers water. The outward flight was no more than half full and the flight back can’t have been more than a third full. With so many non-Spanish local residents and visitors I think it would be a very worthwhile investment for them to provide their website into English. It was clearly the intention (the icon is there) but I’m sure it would pay off to do it sooner rather than later. The market is surely there but I’ve spoken to many local resident expats who had never heard of the company!