Brussels Airlines

I have been flying for the last 30 years and this was the most disturbing flight experience I ever had… during the emergency instructions, I needed to use the bathroom but the crew instructed me to return to my seat and I did, a crew member yelled stating that he was going to kick me out of the airplane, very rude crew/flight attendant, arrogant and racist… I will never fly this company again… who wants to be yelled and shamed in front of others?!

The plane was old and dirty. So old there was no phone charger or any other amenities. We always sit exit row. We were surprised to be told that we could not have our small bags stowed under the seat. After one flight attendant came by to harass us about that, another came and told me that I could not have my neck pillow. Really? My neck pillow? Nor my hat, I was lucky she let me have my book smh. My partner was also told he could not wear his headphones because we were in the exit row. Absolutely no beverage served. I understand it was a cheap commuter flight, but hell I’ve paid $59 on Southwest on a similar flight duration and was still offered a beverage. This was the most poorly pressurized plane I have ever ridden in. The decent was absolutely painful and torturous.

When they are not late they will make you pay (45€) for your cabin trolley pretending it is bigger than their standard size, which does NOT correspond to most of the cabin luggage you can buy. This is DEEPLY DISHONEST.
In most cases, you will end up paying and late… A real deal!

Service is inexistant, drinks and snacks on board are very poor and overpriced and legroom is perfectly adapted to children below 10 years of age.

I have terrible experience with Brussels Airlines. They left my luggage in Toronto (where I started my trip). It took me 4 hours in lines @ Geneva airport (2 times, 2 hours every time) just to get information where my luggage is. They didn’t deliver my luggage on-time to Chamonix where my 6-day backpacking hike started, and I had to buy everything again at the last moment. Their web site is buggy, doesn’t have any phone number to Customer Service, and I filled in buggy forms several times on their website without getting any confirmation with case number. I got confirmation just in 8 (!!!) weeks.They didn’t compensate me all my expenses, and all communications with Brussles Airlines are just one-way communication: they will contact you or they will not, no clue why and when.Nobody is going to compensate your time, nobody is going to compensate all yuor inconveniences during your vacations. No respect to their customers at all. I will never ever use Brussels Airlines again.

Flew Economy Class from Tel Aviv do Brussels. No Boarding announcements were being made, they simply started to process the people who had started to queue up. No pre-Boarding announcement for Business Class or Gold Card Holders or Families with children. The plane was delayed by 1 hour. No announcements being made about that, and no apologies, neither in the boarding lounge nor on the aircraft. During the 4 hour 11 minutes flight, no entertainment and no free drinks were being offered, only the items they wished to sell and one had to pay for. So not even a glass of water, or a cup of tea or coffee, nothing whatsoever for the 4 hour 11 minute flight! No wonder Brussels Airlines is suffering from such bad Customer Reviews. I have put the airline onto my ‘never again’ list!