Binter Canarias
reviews

I believe that their service was very good. However, the PTV is a bit old and hard to use. Legroom is very long compared to other economy cabins. Took the A330 from Beijing to Kuala Lumpur and coincidentally bet the Manchester United livery.

I believe that their service was very good. However, the PTV is a bit old and hard to use. Legroom is very long compared to other economy cabins. Took the A330 from Beijing to Kuala Lumpur and coincidentally bet the Manchester United livery.

I regularly fly with Malaysia Airlines but their overall service has been quite disappointing. The attendants aren't helpful and are often rude and the seats are often unclean, and there is barely any leg space. And their instruction video music makes my soul leave my body with cringe. Finally, they do not provide rewards for your flights that were in the past.

Don't fly with Malaysian Airlines! Charged AU$630 for excess baggage. (3kgs, 3 kgs and 5 kgs) Not told at baggage check in that the bags were over weight. Informed only after the bags were on the plane so unable to remove excess into empty carry on bags (limit of 7 kgs per carry on bag x 3) and no option but to pay AU$630 penalty. Plane had a fuel leak and gave most passengers a head ache. Not told of fuel leak until every passenger was seated, even though the smell was horrendous and obvious. Flight was delayed for 6 hours. Missed connecting flights so charged by other airlines for new tickets. One luggage bag was lost. Arrived at destination airport 3 days later. Not delivered to hotel. Returning flight was delayed too. Ruined holiday.

I was robbed on Malaysian Airlines $8500 of cash and valuables was removed from my back pack in the overhead locker , by professional thieves . They only removed gold credit cards , $us and $aud . Malaysian Airlines refuse to help or start warning passengers about these professional thieves travelling out of and to Vietnam .

Disappointed with this airline. I have flown a few times with Malaysia Airlines and had good service with them. They would do a first in first serve basis when booking your seat. Giving you the opportunity to get a reasonable seat. But now unless you pay extra you get put where they put you, and I’m in the middle of the baby row all the way to Perth from London. Talk about treating customers like this because they can’t afford to to pay extra for a seat. I thought that a full service airline doesn’t do cheap arse ticket system. This airline is now more like a budget airline a bit like Ryan air, but at least you got cheaper tickets, but what Malaysia Airlines is just that, ‘Cheap’ Be the last time I fly with them

They got me to check in online and then told me I had to go to the counter anyway, even though I wasn't checking any luggage. They should really tell people ahead of time that they can't get an online boarding pass or use a kiosk, so they don't waste their time trying :(

I booked a business class flight from Perth to Guanzhou leaving 1st July 2023 Booking ref 6FMVNV Malasia airlines then cancelled the return flight. Their suggested alternatives did not suit me so I phoned theiir Sydney office who told me I must cancel via website and that there would be no cancellation charge. I cancelled via their website and was charged $500 cancellation fee. I wrote to them and their response was curt, and basically told me I cancelled the incorrect way. Tough luck. I'm now hesitant to use them again as even though I'm a business class customer, I get treated as a number, not a person.

I had a two way ticket from Melbourne to Kathmandu with transit at Malaysia. The cutomer service that I experienced on 4 flight was really poor. The attitude of the staff was poor aswell. The main issue was raised when the flight delay happen on return at Kuala Lumpur. The flight was delayed for more than 10 hour due to technical issue. It was understandable, Nobody wants to take the risk of their life but there was no announcement made neither change in the display monitor. Somebody realizes through the message. After that the mismanagement of the passanger lead to frustration. People were sitting on the floor to get them a flight transfer. Many people waited with frustration and anger. I raised my issue with transfer staff(Malaysian Airline representative) but didinot listen. There were Elderly people on that flight with the same issue but was left alone. I and other elderly people take rest on the airport bench the whole 10 hour. I lost my flight and have to rebook the flight which even cost me money. The customer service was poor. The management of flight delay was poor.

I flew for my 800th birthday going to mars for my uncles baby shower for her new born couch. I had many problems while using this boat service, they took off and landed in a secure area I saw many aliens doing the dirty with cows but I have been stranded in this island ever since.

One of the most pathetic airlines of the world. I have booked tickets for my parents with Malaysian Airlines. They had a connecting flight with Turkish Airlines and the layover between connecting flights was 90 mints. Flights left from Perth with a delay of 30 minutes and they just issued one boarding pass and told them that they will get other boarding pass from Turkish Airline help desk on KL Airport Malaysia, so technically they have 60 minutes left to change the flight. When they landed on KL Malaysia and went to Turkish Airline help desk they said they didn't receive any information from Malaysian Airlines. Just imagine the level of professionalism of Malaysian Airlines. When they went to Malaysian Airlines help desk they had closed their help desk and eventually my parents who are diabetic patients missed their flight. It was almost midnight and no one was there to help them. This incident was happened with 11 passengers from the same flight. I will never ever recommend Malaysian Airlines to anyone in my life. Save your time and money and find a better airline.

Flew business class Bangkok to KL. 13 passengers including my partner and I. Seated middle of cabin. Meal menu offered all other passengers then when finally served, our selection not available as had run out. This has happened before on this airline. Flights attendants both rude and off hand. Interesting, we were the only Europeans in business class. All other Asian passengers served first. Frequent flyer, always business class, never happened before on American, Thai, Singapore, Korean, British, Hawaiian, Emirates, Qantas, and more. Very poor, airline definitely second rate on this basis. Only use as last resort.

The worst flight experience of my life. The aircraft looked old and uncleaned. The food was cheap and insipid in a small snack size pack with no accompaniments. The worst part is they did not give dinner when we landed in the night. The entertainment was just in the name ( again they got the cheap old TV series and movies) on styled consoles. Since the twin tragedies, I have been avoiding this airline. But due to emergency I had to book the same day. This was the only airline that had seat availability for my route. I thought they may like to attract people with good service, food and entertainment. How wrong I was. Just an example: When I asked the cabin crew if she has any snacks for dinner, even peanuts will do. She rudely said we have none. They used a $2 coke bottle to serve it in cheap plastic glass to the entire zone. Last but not the least, they lost my baggage. DO NOT EVER TRAVEL with Malaysia Airlines.

Flew from KUL to BKK. Original flight was 12.15pm which was changed to another flight at 14.50 but ultimately only took off at 1645pm. For a 2 hour flight to be delayed more than 4.5 hours is unacceptable WITHOUT any reason given.

Hi Reservation, I am a Qantas Silver member and my membership number is 0493163. My membership is classified as Silver and as Ruby. According to the OneWorld website, this equals to Ruby status. Furthermore, the OneWorld website qualifies the privileges as per the following Link. When I tried to book my seats, the system requested that I pay $100s for my seat pre-allocation which should not happen for a Silver/Ruby Status. I called your call centre and was told to write an email. Please let me know what the problem is? Are you a OneWorld carrier or NOT? I selected to fly MH only because of the OneWorld membership. Here is the response from Malaysian Airlines: “Please be advised that access to preferred or pre-reserved seating is in accordance with MH’s policy NOT the oneworld. X go to MH and Qantas side. Please refer actical 29 for more details. Based on above if you required the seat in advance it will be a charges base on the airlines term and condition. X contact our call center to booking and purchase the requested seat. Thank you for choosing Malaysia Airlines. Warm Regards, Muhammad Nabil | Global Customer Contact Centre

Flight MHO0796 on Feb 5th, KUL-BKK, Business class. Ground staff that had poor English skills. Long and very bad security clearance procedure at the gate! No priority for Business class. Finding a cabin that is from the 80s, at its best. Old seats and the springs or whatever it is inside the chair, had popped making the seat very uncomfortable. Seat belt had been shortened ,why?, so an extension was needed to be able to lock the seat belt. No inflight entertainment system, no wine or alcohol served "as this flight is to short for that", 2 hours 30 minutes too short? The poor stewardess did her best but said she was a shame of the poor cabin standard. Several of the passengers come together after the flight waiting for the luggage, and all had the same opinion, never again MAS! Malaysia Airlines, To be fair to your passengers reimburse with at least 50% of the ticket price cause this is no where close to Business class!

After reading so many negative comments about Malaysian Airline, I ought to say something from a different perspective. I have taken two flights (a total of 6 sectors) with Malaysian Airline in the last 4 months originating Hong Kong. The flights never have disappointed me, despite using 737-800 for a 4-hour flight is not so ideal. However, on their A330 and A380, things are completely different, there’s literally nothing I can complain about. The food itself is unbeatable (except for the sectors departing HKG, thanks to CPCS for handling the nasty food), the Malay Satay is one of the best food I have ever had on a plane, there are also plenty of other choices. Hot food is served even on a 25-minute flight from SIN to KUL. Service was also nothing to complain. I fell asleep right after the plane departed and the crew members have taken my orders. No one woke me up but instead quietly came to my side and closed the window shield for me. I was asked whether I was in the mood for food 10 seconds after I was awake. Staffs were attentive and they cared for every detail. Check-ins were efficient and baggage handling was also to a very acceptable manner. The lounge in KUL is also a plus for choosing MH. Great food served in a quiet environment where one can also spot planes taking off and landing with ease. If I have to choose between KA and MH for the same route again, I will definitely choose MH as their price is just a no beater when compared to KA or CX.

The flight from Heathrow to Kuala Lumpur was a new flight MH4. It was hard to call for the steward/stewardess as the button was too far. I'm in an economy and the seat worked as well as the entertainment. The meal was delicious but the portion had become smaller compared to what I received last year on my flight from Kuala Lumpur to Heathrow. The landing and take off was quite harsh and shocking. The temperature, messages from the captain and luggage were fine. However, the BIG ISSUE is the service from the flight attendant. They acted snob and bias. They were harsh with the Malaysian and extremely noisy when it came to delivering foods. WE WERE NOT IN NIGHT MARKET! I'm a Malaysian myself and I repeated to take Malaysia Airlines because I received the best service from the flight attendant before. The steward and stewardess treated the foreigner nicely but served the local Malaysian with words like NAK APA! (What do you want!) instead of YA, NAK APA CIK (Yes, can I help you, miss). I saw them gave the pencil box souvenir to the English kids but not to the Malaysian kids. Whats wrong with you guys! The Malaysian kids even asked their mom nicely why didn't they get the pencil box? The mom smiled. If I remember the stewardess and steward names, I will definitely mention them here and report to Malaysia Airlines myself. I will btw. This will be my last time with MAS and the snobbish flight attendant irritated me and my family. They even made noise and chatted about who slept and what not. They even mentioned that the English kids slept cutely in flight and they were awed. What the hell???? We want tranquillity and calm journey. Not your chatty business!

Totally unacceptable business class service charged $200 for a change of the date of travel - bookings were made less than 1 hour ago and mistake was due to Malyasian airlines website design. customer service is non-existent in Australia; malaysian assistants treat you as a nuisance,includin putting on hold for the extended period of time business class - really? Money grabbers of a huge proportion and terrible experience wont fly with this service any more

Part 1 Not very happy with your service and how your customer service time is being run. You cancel the Kuala Lumpur to Darwin was cancelled that leg on the 20th of June 2017 and I called and confirm a new route from Kuala Lumpur to Singapore to Darwin on the 21st of June 2017, took ages to get that flight but I double check Today and you cancelled the Singapore to Darwin leg without any notice and no phone call or email, lucky I checked because I would be stuck in Singapore. Then speaking with the customer service person Today, he has zero percent experience in helping me out totally said all flights are cancelled including the out going ones but I check, the customer service person is only guessing and did not assure us with what going on. After spending almost 2 hours on the phone finally got a flight from Kuala Lumpur to Perth to Darwin, its a great way to lose future customers and we get treated like a number at the end, you don't care for us, just care about making money from us.

Flew SYD - KL and then back again at week end. After reading other reviews I was pleasantly surprised by the overall quality of the flights. The planes were clean, staff were attentive and the overall experience was very good.

I had a very bad experience with their customer service. I booked a BUSINESS CLASS ticket and got treated very badly with their employees in Auckland. I also e-mailed my complain/concern to their customer service but I didn't get any feedback and it's already been 3weeks. Their employees were VERY UNPROFESSIONAL especially the SUPERVISOR in charge in Auckland, New Zealand. They combined the check-in counter for Business Class passengers and Economy class. We didn't experience the "Priority Check-in" at all. When we reached the counter, their employee didn't check our ticket and assumed that we were in Economy Class and even told us that our baggage allowance was only 90kilos total (for the 3 passengers), and she wasn't accommodating at all. We had to tell her that we are in Business Class. I looked for the SUPERVISOR in charge and the situation got worsened. HE OVER USED HIS POWER. He threatened us that he will kick us out of the flight without understanding what was going on and sided their employees right away. I travelled with my parents. My dad is 61 years old and my mom is disabled. They were very strict and rude to us.

Every flight for our recent Thailand trip was delayed. Return flight cancelled and re-routed via Syd instead of Melbourne. Bangkok to Mel took 24 hours ! Luggage didn't leave KL til after we arrived home. No apologies. No care limited customer service. Very poor...

Value for money airline. Howeve, almost close to a budget carrier in terms of food and drinks. The A330-300 cabin is old and needs refurbishment. KL-SYD they served Malaysian Nasi Lemak without peanuts, anchovies and slice of bolied egg or the other option was sausage and mashed potatoes I guess. The dessert so hard and no green salad option. Catering out of Sydney was better and KL was really bad. It was night flight and asked for a whisky they offered only the cheap White Label which I refused. Wine lists 1 white similar to Queen Adelaide and a French red wine. This was cost cutting to the bone at the expense of regular travellers. I can empathise with the cabin crew, they try very hard but the airline needs to look at ways to improve passenger experience especially when you are on a holiday.

Mh433 from Hong Kong to Malaysia Food (dinner) was horrible ,I took the chicken and it's terrible. I wanted to buy a souvenir for my friend but the airline didn't sell it.My seat cannot recline at all and I realised most of the seat can't be recline too.

I booked my flight from Mumbai to Melbourne having 2 hours holt in kaulalampur. Flight booked from 11.25 pm india time 12/5/2017 to 19:30 pm 13/5/2017 arrival to melbourne .this flight MH0195 got cancelled ! Issue is there is no notification sent to best contact person phone number what so ever. My wife was listed as the passenger having my phone number as best contact phone number. She had to wait for 6 hours at the airport to be able to get a proper reply of what's going to happen next ! This is ridiculous ! She has travelled to Mumbai airport through domestic at 9 am on 12/5/3017. She waited more than 12 hours at the airport for her international flight which was sheduled at 11.30 pm . Which I understand is not the fault of the airline. But when internernational flight got cancelled for mechanical repairs ! There is no update or next step advised to passengers for 6 to 7 long hours ! Called airline and they have no idea of what to advise in this circumstances. They said accomodation can only be provided if in KL. But for some one stuck in Mumbai there is no airline contact ph or accomodation available !

It was absolutely great. Better than Korean Air.

Lost luggage in narita airport Have to wait for 2-3 hours to get the luggage back Flight delay for almost 1 hour Entertainment system down Priority? Your ass Claim luggage in klia more than 1 hour after touch down Hopeless and very ignorant ground staff

Me and my family flew from HongKong to Perth throughout with Malaysian airlines. As I have a 15 months old baby, I was absolutely knackered and the least I wanted in the flight was NO DRAMAS! The staff was rude and arrogant . Very late response to the calling button, forget Food which was awful, hardly crew members were offering water. We were in economy class but too much of discrimination happening cause we were not in Business class! When we got out of the airline, no crew member or outside the maintainence guys knew where my baby's stroller is, had to spend around 30 minutes asking and looking for my stroller. Ridiculous airlines , no customer service , ZERO helping attitude. NEVER RECOMMENDED AND NEVER WILL TRAVEL WITH THE AIRLINES.. unhappy customer!!

Absolutely lousy airlines Always late. Even on short flights. Their cabin crew is not attentive and sometimes even rude. This can only reflect on the upper management of the airlines. Sack the CEO

The food that was served in the flight was awful and not fresh at all So, we were pretty much starving When you call flight attendant, they pretty much avoid doing any service by running away Fellow travellers were left fuming by this shocking service

Check in at London Heathrow was good but the food on the plane was very poor when arriving at Kuala Lumpur they misplaced our bags for the one night stop over the next day fly to Bali and we received three bags out of five Malaysia Airlines lost two bags made a report two days later get a phone call saying that they can not find the bags 18 days in Bali no bags fly on to Phuket Thailand for 9 nights staff at the airport vert rude get KL they lost two bags again our other bags where wet in side and out 2 days later we fly back to uk got to Heathrow found all our bags but they where damaged flight staff very rude again 5 September send a letter to CEO since then 3 letters and email all letters by recorded delivery , visit there office London no help visit Heathrow after 6 months I am in contact with some one now it has been 7 months they can not find the bags 28days holiday in the sun was completely ruined by Malaysia airline my daughter saved up all her own money for her holiday cloth all top end brand i.e. Mango addidas Tommy Hilfiger etc all the gifts for my wife's family total kilos 36 plus bags cost

We flew with Malaysia Airways from London to K L on the 8th December 2016 and returned from K L to London on the 10 January 2017 on both of these flights we had paid to book seats in an area that suited us and together, this failed to happen we were allocated different seats in separate rows. After much persuasion and argument we were finally seated together. When I attempted to claim a refund of my seat booking fees from Malaysia Airways they have totally ignored my e-mails and telephone calls.

Travel to Brunei from Sin and transit in KL. The plane from KL to Brunei was old plane and there is no entertainment during 2.5 hrs flight. Food was served in box and utterly disappointed with the food quality. Wanted to borrow pen to fill up immigration form and steward informed us that MH do not provide pen. It was such a ridicule excuse - no pen at all on board the flight. Don't tell me they do not write/or take note? Instead of assisting, the steward requested us to write in to MH to give our feedback. Will not recommend any traveler to take MH and we decided to do the same.

Have recently flown with Malaysia from Phuket to London and was very impressed with the service and the food too. It was great value for money. I have since booked 4 more flights with them for this year. Highly recommended.

Syd to Kul was only ok. Food was bad. Flight felt very long. No one was snoring on the flight. Maybe they could not sleep.

This was my first time travelling in business class with Malaysia Airlines. All business class traveler get to check-in over the special counter with those silver/gold/platinum Enrich member even though i'm only a basic member. Furthermore, I able to enter MAS domestic golden lounge (newly renovated) with comfortable environment and nice food. The only setback was the front desk customer service person. Lack of smile and eyes contact. No greeting and just looking at the PC. While I'm on-broad, I was greeted by a senior steward (expecting a young stewardess) by mentioning my surname. I like the 42� of pitch seat with give me a lot of space to stretch my leg. A hot tower, pillow and blanket were offer before departure. Enjoyed the full set of dining meal on business class but with limited choice due to late night flight. Overall, I was quite enjoyed MAS business class with exceptional service and product. I brought the business class ticket during their promo fair. Worth to try it.

This travel is made for the purpose of a holiday and with a great expectations I booked Business class, while booking I had cheaper options from Malindo Airlines and slightly high priced Singapur Airlines, I decided to go ahead with MAS as had some lenient feelings towards MAS. Check in counter experience Good and welcomed with smiles by counter staff explained me that a 60 Minute delay is expected,ETD 22:25 hrs, flight is rescheduled to 00:05 at 00:30 enquired the counter staff at boarding gate about the revised timings and informed that may take one more hour finally departed flight at 03:30 Hrs a good 6 Hrs delay. Flght boarded did not expected much services, seated in Seat No 5A, to the utter surprise even trash was not cleared from seat pockets, soiled seat and material was from Beijing to KUL sector

I frequently fly between Hong Kong and Kuala Lumpur. The only reason I take Malaysia airline is because of it's flight timing which suites me. The biggest complain I have is about the consistent flight delay. On average, it delays for an hour, both from Hong Kong and Kuala Lumpur. In Hong Kong, the flight parks at the far most gates where I generally see all budget airlines. In flight, touch screen are not that good and quite few times, the remote control is found stuck. Food is generally good and so as the cabin crew. Ground staff/rep in HK are terrible, although staff in KL are generally good. The online ticketing system is not that user friendly. Also, at times, after payment, the ticket number doesn't get issued and it is needed to call customer service(which is a painful exercise) and tell them again all the details, including the Credit Card number to get the ticket issued, very painful. The Enrich millage program does not have a good and friendly web interface. You need to maintain two different accounts with Malaysia airline as booking and encrich are not integrated. The enrich silver tier does not not provide any benefit, except priority boarding.

Flew PEN-KUL-PER on 5 January. Cost cutting can really be felt on board - packaged orange juice on their short haul flights, smaller meal portions (entrée and dessert) and no longer giving you a full can of beer (they pour into cup). A good selection of movies, but touchscreen is poor. Very disappointed that the IFE on A330 on the KUL-PER leg had not yet been updated with January's movies, instead still showing Decembers. Other than that, the flight was comfortable and enjoyable. Crew were efficient and responsive but not overtly friendly. Food was good.

My wife and I have flown this particular flight 3 times in the space of about 18 months and are due to fly it again in a few weeks time unfortunately as we we will never ever use them again! The first time was a great experience, the second time our luggage arrived late at night the next day and the last time in November, our luggage and everything in it was absolutely soaking wet. They had left it out for nearly 3 hours in the pouring rain at KL airport. We had clothes and shoes ruined and everything had to be cleaned again after having it dry cleaned in Bali at our hotel. The service on the plane is fine, but if you need even a blanket to keep you warm at the other end,(leaving temperatures of over 30 degrees and arriving early hours to about 1 degree) forget it! Because of this my wife became really ill and had to be off work for a week. But their customer service is non existent. They will not speak to you or even answer an email. We have been so shabbily treated that we are dreading flying with them again. It's such a shame we'd already booked. We fly many many times with many different airlines. I would not recommend anybody to use them!!!

I am currently writing this from KL airport. My experience with Malaysian airlines is so painful. The aircraft is delayed by almost 5 hours. The breakfast and lunch coupons provided are not acceptable in most of the outlets within the airport ( ex : starbucks). Boarding gates change with short notice.

Terrible ground experience from the time they changed their flight times out of Perth from 4:30pm to 2:25am we were on the a330 out of Perth found the seats a little cramped. A380 out of kl to London was looking very tired for an aircraft that was only 5 years old. Seats were comfortable. The kids menu had a starter of chickpeas and salmon ???? We were happy with the crew on the long haul sector where as the crew on the short haul didn't seem to want to be there. Many other issues including 5.5 hour delay over all. Never again

Overall a very bad experience with the flight. I was on the flight from Kuala Lumpur International Airport to London Heathrow Airport, The food was not too bad and the cabin crew was doing a good work but I was shocked to find out that my lugguage bag was broken despite me putting the fragile stickers and I ask for refund but they rejected and said it was not their problem. This was just unacceptable. I really don't recommend anyone flying with this airline. Do hope they will improve.

I was very loyal to flying with Malaysian Airlines but your service is going down the drain and the coustomer service was so bad. And the food options are so bad. You have 25 different meal options and cant delivery. Fellow passengers please be noted that booking for a Vegetarian Hindu Meal you get shrimp and if you are vegetarian you will have to starve. And there is nothing that can be done. Thank you Malaysian Airlines we will not be flying with you anymore.

Booked flights and selected seats in Dec 15. Flew out of Melb to KL on 17 Aug 16. Our seats had been given to someone else and my wife and I were 15 rows apart. Luckily flight supervisor sorted this out. Flighf to LHR ok. Returned LHR to KL on 2Oct. Only two check in operators open for an A380 flight out of Heathrow!!!! Appeared to be computer problems too so stood for hours in a huge queue. When we got to check in we were told our booked seats we selected last December had already been allocated! It was suggested we could get the flight supervisor to help. There was a huge queue already of other disgruntled passengers so we took what we were given. Onboard the aircraft there was one passenger sitting in one of our booked seats and the other vacant. This was our third London trip with MA. First two great, this one a disaster. Cabin staff are wonderful but I would NEVER fly again with MA after this abyssmal stuff up. I have written to MA several weeks ago asking for a refund for not getting the seats we paid extra to get. No response yet!

Very good services in all aspects. Delicious meal to have on air. EDITORS COMMENT: The food is very good!

Booked a flight out of hong kong. I fly in and out of hong kong frequently. The surprising thing with the flight was that MH used an old B737 instead of the usual. This would not have been an issue except that there was no in flight entertainment so the passengers just sat and stared into space throughout the flight. The cabin crews' service however, were impeccable.

Business class flight Perth Aus to Kl 5.5 hours. Cabin was comfortable as always, unable to book chef on demand due to absolute unfriendliness of the Mas website. In the air they are great but we wise the experience is so clunky. Meals and service from inflight selection were adequate for business class.

Last month I fly with Malaysian airlines in a economy class in MH 103. After I taking lunch I asked the cabin crew for water before she provide me the tea but make her face ugly and using some word in his local language. which make me so upset. And also the seat is so congested even I cannot move my leg after I seated. So horrible to fly.