Batik Air

Left for 48h in Kuala Lumpur after the Batik Air flight was delayed and had to constantly chase them to get put on new flights to reach our destination. Then we find out that for some unknown reason they modified our return flights and did it incorrectly. As a result we were denied boarding on our trip home. We had to purchase new tickets leaving us out of pocket by $8000. Any attempt to contact them was left unanswered. Nobody answers on the phone or the Whatsapp so called Customer Service. No compensation was offered and no reply to our complaint. They should not have a license to operate! Avoid them at all costs.

I have a list of complaints about this airline. But by far the biggest is the rude flight attendants. Both ways. Not just the one way. I put my hand up to ask a question as the flight attendant walked past and she put her hand in my face and kept walking. I’m a seasoned traveller and never experienced this kind of service before.

my flight was so comfort with Batik Air. very good service! nice meal and snack,

Business class dari malang ke halim.
– check in di bantu brand ambassador
– tidak ada lounge khusus bussiness class
– ruang tunggu dan pintu boarding dan waktu masuk pesawat tidak berbeda dengan kelas ekonomi
– sebelum take off disediakan snack, jus/air putih dan hot towel.
– tempat duduk nyaman, ada sandaran kepala samping yang bisa diatur dan bantal kecil
– no inflight entertainment and no compensation for it. Padahal ada orang memilih batik air krn IFE walau sedikit lbih mahal drpd maskapai lainnya. Sudah berlangsung beberapa kali dn cm menerima kata maaf saja.
– makanan selama flight biasa saja. Roti di piring, dan 2 jnis makanan lainnya. Bisa minta tea stlh makan.
– setelan landing keluar lebih awal dr wxonomy class. Tp ambil baggage sndiri.
Intinya beda di kursi sm servis makanannya aja sih kalo dibandingkan economy class.

fly with business class with no PTV/IFE on the aircraft although the cabin staff was very friendly and the food was good