from United States - June 3, 2017
Best airline in Japan is JAL. Second is ANA. Though JAL staffs(pilots/co-pilots/FA) likes to move to ANA as they say, ANA has better benefits for the crews. However, from the user side, JAL has way better service. Such an example for ANA, is that the ground attendants can be swopped with a robot and no one can tell the different. It just means that they’re not trained well and everything is completely by manual. If a customer is complaining, they just go by manual, if they’re mad they just go by manual and customer satisfaction is second to nothing. JAL on the other hand is trained very well and knows how to cherish customers and of course they’ve a smile. Everything up to here is when leaving Japan to USA.
From the US to JPN, it all will depend on the staff on duty. But here also, JAL staffs are significantly better trained compared to ANA.
A friend of mine boarding together going to SIN had a bad experience and has written the complaint card. After submission in flight to the FA, a senior FA-like person and asked my friend of what’s wrong? FAs didn’t read and has just poured more oil on fire. We understood that ANA doesn’t train the crews. Its still the same after 10 years.
from Australia - May 31, 2017
The flight from Tokyo Haneda to Frankfurt was a result of being transferred from a British Airways flight and aren’t I gad they did. The flight was my first experience with ANA and it was impeccable. Most probably the best flight I have ever had. Well done
from United States - February 20, 2017
I took a flight on Monday, February 20th, 2017 from Tokyo Narita to Chicago Ohare (Flight NH 12). About midway during the flight, I started feeling ill and began having cold sweats. I got up to go to the bathroom but when i got there, I passed out and collapsed, hitting my head. When I came out of it, there were 4 flight attendants around me to lend a helping hand. They did an amazing job taking care of me and making sure I was alright. They got me a pillow and blanket, a bottle of water and an ice pack for my head and stood by my side for quite a bit of time. I would like to commend them for their great reaction time and their genuine caring actions they took to make sure I was alright. I did not get any of their names unfortunately, but hopefully somehow they can get recognized for their exceptional service. I greatly appreciated everything they did for me.
from United States - January 12, 2017
Here’s what I like about this trip with ANA:
Staggered seating on Business provided a lot of space. Lounge access was exceptional. Service is good/almost excellent. Pluses I don’t see from other airline: They place a basket full of tissues, facial wipes, toothbrush/toothpaste and mouthwash in the bathroom – just in case you need them.
Not so good stuff included the Japanese food (some morsels were too dry) and the quantity is not as generous as other airlines would provide.
from United States - November 4, 2016
Flew Premium Economy
Love ANAs costumer service. If i have my way, this the only airline i would fly too. Very Impressive!! Cabin crews makes up for any of theyre airline flaws( if any).