from United States - November 17, 2016
We flew from Tana to Kathmandu with two layovers. They refused to issue us boarding passes because we did not have onward tickets after Nepal. We told them we plan to cross the boarder by land from Nepal to India. The supervisor told us she will check and disappeared. We waited in the airport until our connection flight was boarding. By that time, we’ve purchased our onward ticket from KTM to Delhi, but when we showed our ticket to them, the first thing they said was we cannot boarding our flight because the gate is closed!! Then the supervisor demanded to see our INDIA VISA, which was completely irrelevant. In the end, they did not let us board our flight even though we had the onward tickets. We were dumped in the airport without any explanation and help. We ended up sleeping in the airport, none of their staffs asked us if we have food, water or blanket. The next day, we boarded the flight with exactly the same documents we had the night before, which means we could’ve boarded our original flight!!! We did not need to sleep at the airport and we did not need to go through this mental and physical torture!!!
from Russia - October 17, 2016
Worst experience ever.
at check in desk we were waiting for check in more than 1 hou with 2 little kidsr, because reservation department of air seyhelles didn’t insert booking for 1 adult and 1 kid in the system (we were travelling 2 adults and 2 kids), after that no apologies and no explanation were given to us. servise is terrible.
On board cabine crew provided us only 3 meals instead of 4, for kid she said she will give after she will give meal to all passengers of the flight, which never happened and when i asked her to give meal for kid finally, she said that everything is finished.
if i’ll have opportunity, i will never travell again with air seychelles.
from India - August 2, 2016
I wanted to bring to your attention the pathetic experience I have recently had flying Air Seychelles and its partner Etihad on the Mumbai-Dar Es Salaam-Mumbai route. I had booked an confirmed Air Seychelles flight Mumbai-Male-Dar-Mumbai (PNR:JY4MS) on January 2016 for flying in July 2016. A month later we were informed that Air Seychelles has stopped flying that route and has shifted us to Etihad flight via Abu Dhabi (PNR:NXCBKX). I had confirmed with the Mumbai office of Air Seychelles and the flight was confirmed. A week before flying I checked with Etihad online and they informed me that my Abu Dhabi-Dar es Salaam sector was not confirmed. Neither Air Seychelles nor Etihad had taken the effort to inform me of this situation inspite of purchasing a confirmed ticket in January! If I had not followed up I would have been stranded in Abu Dhabi. The Air Seychelles ground office in Mumbai was equally clueless. Repeated emails from them to Air Seychelles and Etihad (on highest priority I was told) went unanswered. Only after I threatened to take Air Seychelles and Etihad to consumer court did they swing into action and book us on Kenyan Airways. As a gesture we were informed that a sp