5.8/10

    From 72 passenger reviews

    Aleksandra

    from Air Serbia review by Aleksandra - July 7, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I bought a ticket for 18.06. however as I was prevented from traveling (corona virus) I had to postpone the flight for 02.07. I called the call center and they said I had to pay 90e because of the price difference. In the meantime, I had to reschedule the flight for 09.07. and again to pay another 50e. Due to the impossibility of traveling, I wanted to postpone the flight again, but since I no longer knew for which date I wanted to leave the ticket open and use it until the end of this year, which they did not allow, and I had to choose another date and pay 50e again.
    In the end, I did not want to pay for the postponement of the ticket again, and I asked for a refund. I paid 300e for the ticket and they only refunded me 55e for airport taxes. I couldn’t get the rest of the money because the flight was operational.
    Btw they don’t reply to e-mails and the call center can hardly be reached.

    Alen

    from Slovenia - March 5, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I wanted to buy tickets on officall airserbia webpage when i came to the end the billing was 258 euros on screen.Photo! But when payment procesed they riped me off 27€ for reservation not 258€. Photo!
    I had to buy again for 258€. When i caled customer support they just said we will tranfer complain to another department. And they did nothing! I think that is their policy

    The price on web page is incorrect they charge extra!

    Then they send me 3 emails before flight if i want upgrade to business class(istanbul-belgrade) for charge. When i came to plane all seats are economy(like easyjet).
    Fraud!

    Avoid them

    kristel

    from Lebanon - March 3, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We were traveling with Air Serbia to Copenhagen & then taking a train to Gothenburg.As we are applying for Schengen visa & our last destination is Sweden we had to book those tickets in advance to present the papers to the embassy.We received ‘FLIGHT CANCELLATION’ email & we called the airline to understand the cause ‘because of the poor situation in Lebanon’ knowing that all airlines that are bigger than Air Serbia are still operating normally.They asked us to contact the head office,then later to contact the website where we got our tickets.This process took more than 2weeks,noting that we got our tickets in advance for a good price & now we will have to reschedule the last minute for an expensive price.They refused to refund our train tickets quoting the reason “This decision was reached taking into account the specific circumstances of your case-flight X was cancelled more than 14 days before flight”.We had our legit reasons to purchase our train tickets in advance!I will have to purchase new ones due to them not being able to commit to their flying schedule.I DON’T RECOMMEND FLYING WITH THEM!Pay a bit more for your ticket & get the peace of mind.

    kristel

    from Lebanon - March 3, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We were traveling with Air Serbia to Copenhagen & then taking a train to Gothenburg.As we are applying for Schengen visa & our last destination is Sweden we had to book those tickets in advance to present the papers to the embassy.We received ‘FLIGHT CANCELLATION’ email & we called the airline to understand the cause ‘because of the poor situation in Lebanon’ knowing that all airlines that are bigger than Air Serbia are still operating normally.They asked us to contact the head office,then later to contact the website where we got our tickets.This process took more than 2weeks,noting that we got our tickets in advance for a good price & now we will have to reschedule the last minute for an expensive price.They refused to refund our train tickets quoting the reason “This decision was reached taking into account the specific circumstances of your case-flight X was cancelled more than 14 days before flight”.We had our legit reasons to purchase our train tickets in advance!I will have to purchase new ones due to them not being able to commit to their flying schedule.I DON’T RECOMMEND FLYING WITH THEM!Pay a bit more for your ticket & get the peace of mind.

    Maja

    from Italy - December 3, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The worst airline I have ever used! They have a monopoly on certain routes, so the prices are extremely high even if you buy tickets largely in advance. For example, for a short flight on a route such as Milan-Belgrade, the price is never under 200€, for a basic tariff, where the service is equivalent to the one of low cost companies (i.e. only hand baggage, no food/drinks, free check-in only if done online etc).
    So, the passenger pays very high price for a ticket without basic services. I would also mention that other airlines decided to exit the market for unfair competition, so a passenger has no alternatives if he wants to fly direct.
    I also had bad experience when they just canceled my return ticket, probably for overbooking. When I asked for explanations, the stuff was extremely impolite and I never got my money back. One day before the flight for which I bought ticket two months in advance, I had to buy another ticket with another airline.

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