Air Serbia

On August 13 we had a flight from Belgrad to JFK I had three luggage is one out of the three luggage is arrived at JFK we filed a claim at JFK for the two lost ledges I have sense hundreds of emails I’ve made hundreds of phone calls just trying to get a hold of someone at a AirSerbia You can’t get a hold of anybody you just get an automated response on the emails after four months I finally reached out to air Serbia in Chicago they are the only ones that gave me any kind of feedback is for months and I still don’t have my luggage is it’s four months and air Serbia has yet to tell me anything about my luggages I am convinced that an employees from Air Serbia Are stealing peoples luggage’s many people Are complaining that their baggage is are lost missing delayed and what makes that even worse is you can’t get a hold of a human on air Serbia in New York no one wants to take responsibility either they’re extremely overstaffed or extremely unprofessional I would say they check off on both

Getting worse year by year
Selling business tickets when their lounge is closed.
Cold and unfriendly check in even on business check in at Belgrade airport
Delayed 5 hours !!!! Without a sorry or any kind of compensation. Not a single glass of water
Never again. It’s better to fly on any low carrier instead of them
Stuff on air and ground very unpleasant unfriendly and cold
Bad bad bad.

The seats were decent, the low turbulence and landing was entertaining, the customer service was kind but busy, the food was delicious they also played music before and after the flight for motivation one of the only problems were that our flight was late and we waited 1 hour.

Paid for a ticket and now I´m left without a ticket and money – I´m very disappointed

I bought an online ticket directly from Air Serbia´s website and the payment was successfully made, reservation code was issued without a problem, but they had some internal system problem issuing the electronic ticket. I´ve called support center and they´ve told me that they didn’t receive the payment and for that reason they can’t help me, even I had a printed reservation that indicated that the payment was made successfully. I called my bank and they confirmed that the funds are with the recipient and the refund must be initiated by them (in this case Air Serbia). Air Serbia wasn’t answering my mails and communicating by phone they confirmed that shortly I should receive the refund, refusing to confirm the same by mail and continuing forwarding me to resolve the problem with my bank. In other words, they´re not interested to solve the problem and trying to avoid extra labor.

Finally, I´ve paid for something that I don´t possess, without a ticket for my flight and without my money back… I´m very disappointed with unprofessionalism that employees and Air Serbia in generally possesses.

Vor dem Abflug (Zürich -> Belgrad in Economy Klasse) habe ich von Air Serbia per Mail ein Angebot erhalten – zu Business Class zu upgraden. Ich entschied mich, das Angebot zu akzeptieren, jedoch nur für den Rückflug (Belgrad -> Zürich) weil ich einiges in Belgrad einkaufen wollte und dies hätte in nur einem Koffer keinen Platz mehr. Es kostete mich 95€, die grad von meiner Mastercard abgebucht wurden.

Bei dem Checkin in Belgrad – Überraschung: ich habe kein Anrecht auf 2 Koffer, nur auf einen! Auf meine Reklamation, dass Business Class IMMER Allowance auf 2 Koffer beinhaltet, wurde mir erklärt dass auf alle Annähmlichkeiten der Business Class ich Anrecht habe – bis auf Koffer-Anzahl. Diese “Kleinigkeit” aber ist in der Upgrade-Angebot-mail von Air Serbia nicht zu finden!!! Auch dieser Argument wurde von Air Serbia Beamtin ignoriert.

Am Ende musste ich für das “überschüssige” 11kG schweren Gepäckstück weitere 65€ zahlen!

Ich vermute dass dies kein Zufall ist, sondern dass Air Serbia gezielt auf diese miese Art ihre Einkünfte ausbessert.