3.1/10

    From 296 passenger reviews

    Tam

    from Canada - May 30, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    It was a nightmare. Online checking in was not working. The flight was canceled without notice. New flight keeps delaying every 30 minutes and continues this trend for 5 hours. Staff was not helpful or able to answer any questions at all. No one knows what’s going on. How can an airline function this poorly in this modern era? All we asked for is to keep us informed. The lineup for customer service was over one hour long but was not helpful at all.

    Cade

    from Barbados - May 7, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Excellent flight on Air Canada Rouge and Air Canada. Flew BGI-YYZ, YYZ-YYC, YYC-YXH and back the same way. Only trouble I had, was with a stewardess who could not speak english very good. She gave me the wrong thing but it was okay though…

    Jay

    from Canada - May 7, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Very bad airline. The personnel was arrogant, non accomodating and condescending. No sense of service, hospitality or client accomodation. You feel like they are doing you a favor by letting you fly with them. Avoid if you can.

    Marryeh

    from Canada - May 3, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Due to lack of overhead storage, I had to Sky-check my Carry-on luggage. I was expecting that Air Canada would handle sky check bags more carefully than checked baggages. But I don’t believe there was any care in handling the bag at all. I found my laptop badly damaged even after all the protection layers. They must have been dropped my bag 3-4 meters to cause such a damage to a hard case laptop stored in a padded laptop backpack whitin the carry on. It is very disappointing to see no customer service from Air Canada.

    Abkar

    from Canada - January 25, 2019

    Flew Premium Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I fly with starAliance all the time mostly Air Canada, Lufthansa and Egypt Air Air Canada has the worst food worst seats and rude staff Vs Egypt Air who were amazing from toronto to cairo

    View all Reviews

    SHARE