3.1/10

    From 320 passenger reviews

    Laura

    from United States - September 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    9 hour flight from Vienna to Toronto Canada was largely unattended by the flight attendants. The first meal was served and then they were not seen until the last 1 1/2 hour of the flight. No one walked through the cabin to see if everything was ok, no one served water or drinks, the bathroom ran out of toilet paper and the plane was a mess. Not on any level ok. Will not fly with Air Canada again if I can help it. They are officially on my No Fly list.

    Kishore

    from United States - July 26, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Travelled from ATL to DEL on 1st June, 2022. My ticket clearly says that I am allowed to check-in 2 pcs. Air Canada agent at Atlanta did not allow us check-in two and asked us to pay for the second one. We showed the ticket and request them to check with Expedia and they just said that they can not do anything. We had to send two pieces back and paid for two. Then, Air Canada delayed their flight in Atlanta due to Inaugural show of Canadian Consulate. Connecting flight at YUL did not wait for the passengers (almost 40 passengers). Air Canada staff at YUL behaved very irresponsible and pushed us to board the flights without even giving the boarding passes of our connecting airports. 20 hour flight took almost 80 hours. In this mess, they even misplaced some our bags. We lost 3 bags…all our tour hotels, rental cars and tour packages were cancelled. No cloths to wear after reaching to destination…had to do emergency shopping. When we complained this to Air Canada…they just blamed it on COVID and offer us some discount or coupon on our next Air Canada travel. More of sales promotion.

    Scott

    from United States - July 26, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I saved for 5 years to take my family of 4 on a trip to Italy. A 10 day trip for 16,000 dollars. The entire trip was ruined due to Air Canada losing our luggage. 10 days in Italy, no clothes, essential items, prescription meds, everything in those cases. It has been 3 weeks since we have returned from the trip and all 3 of our suitcases still have not been returned. I will never fly Air Canada again. I feel like I wasted a large sum of money for a once in a lifetime trip for my family and it was all due to Air Canada. That trip was a nightmare. Air Canada also doesn’t even accept calls on their 800 baggage number. I don’t know how they are in business to be honest. Avoid them at all costs.

    Sergio

    from Canada - July 26, 2022

    Flew Premium Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I took this trip in 2018 and again in 2019: Montreal-Shanghai-Montreal. It was a 14 hours flight. Aircratft B787. It was, surprisingly, a very confortable flight. Service was very good. Price was reasonable. This trip was before the pandemie!

    Leonid

    from - June 30, 2022

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My family and I flew from Den – YUL on a direct flight. Upon arrival, we found out AC lost all 4 of our bags. We claimed it right away but since then for 7 days, we can’t get an answer, their wait times are 3-4 hours and no one answers even after that time frame. We literally cannot reach anyone to find out what’s going on – they don’t seem to care one bit. After flying 11 years internationally, I’ve never had this happen before. I will never ever fly Air Canada again and will actively dissuade others from doing so.

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