3.1/10

    From 310 passenger reviews

    Jason

    from Canada - March 5, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I thought this is a better airline.probably wrong airline.this airline is not as good anymore as it was 20 years ago.i booked my flight to US my flight was at 5 I went to visit one of my family in hospital and I arrived at to the counter.i was told by the counter attendant that the system is closed for that flight I was told to rebook…and I was told that you can’t board this flight you are late.i informed them there is still one hour and I can be at the gate in 15 min.they said no you have to rebook.i had to had back home.i told this to my brother in law.he said he also had a bad experience with this airline and he will never fly with this airline.he said you would have asked me first about this airline.when you book online they will take your funds immediately and when you request for reimburse they will never bother.my family and I will never book with this airline.i had to hold for an hour and a half on the phone to get someone.will never book with this airline.

    Jordan

    from United Kingdom - February 22, 2020

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flight:AC848
    Route:Toronto-Heathrow
    Aircraft:777-300ER

    Boarding began early and was completed well before our scheduled departure time. Unfortunately we then encountered about an hour delay so we’re sat on the aircraft for two hours before departure. The flight was only around 40-50% full.

    The crew onboard out flight didn’t seem to
    Enthusiastic about there job and I felt that the passengers were a hindrance to a number of the crew members. This wasn’t a reflection of all the Crew though.

    The food wasn’t to fantastic and was a little dry without much flavour. I wasn’t to impressed either with the inflight entertainment as there wasn’t a great selection but this didn’t bother me to much as I was happy to get some
    Sleep.

    Denise

    from Canada - January 30, 2020

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    On Jan11, 2020 we flew AC968 to Exuma Bahama. I thought I heard all the
    Excuse for delay a fly. This time the pilot announced there is a crew change and left, but new crew never came. After approx. one hour later, fly attendant announced fly was cancelled until next day. Air Canada actually email us and tell us the reason they cancelled the fly was because “malfunction/technical fault”. Did they forget there were many passengers heard and saw everything? The only reason they lied is because they tried not to compensate us which is $1000 per person, according to their regulation(fly disruption 9+ hours entitle for $1000 per person). When can Air Canada honestly admit their mistake? Fly attendant even told us , in her 19 years work for AC, she never experienced anything like this. Which means this is an “Unusual situation”.

    Too bad, We used to love Air Canada. For the last two months, we flew with AC and both time, AC screw up big times! Because of
    Their screw ups, my husband was sick, because our luggage were soaked,
    It ruined my clothes, extra hotel expense and limo expenses….

    Chris

    from United Kingdom - January 19, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Air Canada cancelled my conncting flight leaving my stranded in Toronto airport for 15 hours without any compensation or meal vouchers and without reasonable explanation. I only found out about the cancellation on arrival into Toronto, and the staff were both unhelpful and rude.

    The check in service was slow, with a waiting time of over an hour.

    The planes themselves are badly equipped with some of the long distance flights not providing entertainment or requiring a working phone and downloaded app. The seats are uncomfortable with limited legroom. Finally the food is some of he lowest quality I have experienced on recent flights.

    Gregory

    from United States - December 30, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    They switched my flight from 7:15am to 12:55am the night before!!! I have two little kids and the lay over went from 2 hours to 8 hours. And they sent me an email and text as a by the way! Because of the nature of my job I didn’t see it for a few weeks. Why don’t they just cancel the flight if the schedule changes and give u a phone call and make sure that we actually got the message.

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