3.1/10

    From 303 passenger reviews

    Jozi

    from Canada - November 13, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Air Canada is a great airline, whether it’s for a short flight or a long haul. Had a few problems with baggage a couple times, but it was always found and delivered to me immediately. Great airline!

    Robert

    from United States - November 4, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    NEVER EVER pay the upcharge Air Canada charges for seats 30 D, 30 E, 30 F, 30G.
    It is the only aisle across the cabin on their B777.
    People stepping on, kicking, and trampling you for 15 hours is torture.
    Sleep or resting is Impossible.
    Cabin attendants are aware of the situation but helpless to do anything.
    Other airlines have an aisle forward of the lavatories.
    Why Air Canada does not is incomprehensible.

    Shahid

    from United Kingdom - August 28, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I travelled to Toronto on the 12th August 2019 on my own only to find that my bag didn’t arrive when I landed in Toronto. The desk staff “assured” me that my bag will be delivered the next day however I had to wait for an entire week for my bag to be given to me. Furthermore, my bag wasn’t even delivered to me, I had to make a 3hr trip to the airport to retrieve it on the 19th of August paying over $30 for parking. Air Canada also assured me that my bag will be delivered to my address in Toronto but they never bothered to send my bag over from Dublin.

    Caleb

    from Canada - July 28, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Will never fly with air Canada again. I arrived at 520 for a flight at 6am and despite the regina airport being completely empty, they decided to not let 5 minutes slide and I had to pay a non negotiable 150 dollar fee, only to fly 6 hours later that day. On top of that, the attendants were uncaring and indifferent. The flight quality was decent, but that was the only thing that didnt come with hidden fees, minus the seats.

    Danny

    from United States - June 28, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    **TL;DR: DON’T EVER USE AIR CANADA**

    1. Air Canada agents are rude, unprofessional, nonchalant, uncaring, and irresponsible.
    2. Bags were lost and this was not well-handled.
    3. Agents were extremely bad at handling a verbally violent/agitated/disruptive passenger and was at the verge of inappropriately using chemical sedation.
    4. Not enough agents or counters at check-in area.
    5. Those few agents at the counter are extremely slow and inefficient.
    6. Flight attendants are rude and don’t ever apologize for their mistakes.
    7. My in-flight entertainment system on a 13 hour flight did not work properly.
    8. Food on the flight is awful.

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