3.1/10

    From 301 passenger reviews

    Shahid

    from United Kingdom - August 28, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I travelled to Toronto on the 12th August 2019 on my own only to find that my bag didn’t arrive when I landed in Toronto. The desk staff “assured” me that my bag will be delivered the next day however I had to wait for an entire week for my bag to be given to me. Furthermore, my bag wasn’t even delivered to me, I had to make a 3hr trip to the airport to retrieve it on the 19th of August paying over $30 for parking. Air Canada also assured me that my bag will be delivered to my address in Toronto but they never bothered to send my bag over from Dublin.

    Caleb

    from Canada - July 28, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Will never fly with air Canada again. I arrived at 520 for a flight at 6am and despite the regina airport being completely empty, they decided to not let 5 minutes slide and I had to pay a non negotiable 150 dollar fee, only to fly 6 hours later that day. On top of that, the attendants were uncaring and indifferent. The flight quality was decent, but that was the only thing that didnt come with hidden fees, minus the seats.

    Danny

    from United States - June 28, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    **TL;DR: DON’T EVER USE AIR CANADA**

    1. Air Canada agents are rude, unprofessional, nonchalant, uncaring, and irresponsible.
    2. Bags were lost and this was not well-handled.
    3. Agents were extremely bad at handling a verbally violent/agitated/disruptive passenger and was at the verge of inappropriately using chemical sedation.
    4. Not enough agents or counters at check-in area.
    5. Those few agents at the counter are extremely slow and inefficient.
    6. Flight attendants are rude and don’t ever apologize for their mistakes.
    7. My in-flight entertainment system on a 13 hour flight did not work properly.
    8. Food on the flight is awful.

    Ezra

    from United States - June 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible! First they advertise a flight to Mexico City from Seattle, going first to Canada for a flight transfer. Apparently you have to fill out some sort of clearance form in advance if you are Mexican flying through Canada? It would be nice if the airline made sure you did this form in advance, or at least emailed people to make sure we even know it exists since it is a new thing? My wife is Mexican. We get to Seatac and after waiting for over an hour just to get to the check in desk because they only had two people working the desk, find out about this supposed form, they won’t let her board, she has to postpone her flight. I take kids to Mexico. She is scheduled for the next flight the next day. It is delayed by hours. She misses my bday with the family in Mexico. The airline also loses my son’s bag, he is without clothes. No offer to compensate us. Sound doesn’t work for two of our four seats. My seat doesn’t recline so forget sleeping. Worst experience

    Chelsea

    from United States - June 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst customer experience in 20+ years flying. Uncomfortable outdated planes.

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