2.5/10

    From 80 passenger reviews

    Ginette

    from Canada - February 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Do not trust the boarding time as being the start of boarding, in my experience it is the last 10 min of boarding. Do not trust boards for gate numbers. Ask an agent. We missed last leg of our itinerary of 3 flights Canada to Mexico, because of incorrect gate number on board, boarding time on boarding pass was 10 min before they closed the gate. They close the flight 20 min before departure. (These were not small planes that could possibly be boarded in 10 min) After having missed our last flight, which was 2hrs out of our 12 hr day. They wanted double the cost of our whole RETURN flight, to just do the last leg of our going itinerary. That is bad enough, but if you don’t pay and book with another airline for 1/4 of the price, then they cancel all your return flights. They may have been cheaper, which is why we booked with them. What’s worse Is I feel it is done intentionally so they can advertise low and make up profits in being completely unfair and gouging all while covering themselves in the fine print of their policies.

    Jorge

    from Mexico - November 25, 2018

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The cabin staff are Very RUDE. Customer Service was not helpful as they never replied. The aircraft itself is new and resonably clean, seats with regular pitch. The food is not good, they do serve alcoholic drinks in long flights. Don’t expect service or effective handeling of a delay or worst an inflight issue.

    Jodie

    from United States - November 8, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Buyer Beware – awful customer service. $425 to ‘change’ our flights. Would not recommend at all

    Francia

    from - September 10, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I flew from Narita to Miami with a layover in Mexico City. Aeromexico lost my luggage and doesn’t want to take any responsibility to reimburse me for the lost items. It is impossible to contact anybody by phone. I filled out a claim form and they haven’t located or even try to look for it. They keep sending nonsense e-mails stating, “we are looking into your case, somebody will contact you soon, we still working in your case, we will keep you update…blah, blah, blah”. Some e-mails are signed by Melissa Carmona Customer Service Representative, who knows if she is a real person. I want to move forward and proceed with reimbursement, but Aeromexico isn’t giving any solution and refused to pay for what I’ve lost. Terrible customer service. The worst airline in the world, Aeromexico doesn’t want to take responsibility for their failed actions. Travel Tip: Be careful or your luggage will be missing or stolen.

    Muda

    from - July 10, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I am flying for work in this airline quite often, about 4 segments each month. Originally I was satisfied, but when things actually needed a human being to do something for a customer, that’s when the true colors came out. At Mexico City hub, there is absolutely no control or order for passengers waiting to board a flight. It is often total pandemonium. There are hardly ever enough seats for waiting passengers, causing passengers to seat on the floor, stand up or look for seats on empty gates. Once, they refused to let me disembark to retrieve my cell phone from the gate area, even when I said Id rather lose the flight, since they would not let me back in. Another time, they claimed to have paged me to board flight, but there is so much noise and pandemonium, it is totally impossible to hear a thing. I came to a gate to wait for my flight, when the plane had not yet closed its doors, and they would not advise they were closing doors or any signal whatsoever, causing me to lose my flight. Then they charged me $650 to board on a later flight the same day. While I was on the super long line made up of other passengers or travelers that one way or another had been screwed by this airline, I heard other passengers complain how incredibly expensive and unfriendly this airline was. I could not agree more. If you perceive some anger in this tone, you are very perceptive. I asked my work never to book me in this airline, so much so I pledged to pay the difference of a more expensive ticket in another airline. I will ride a donkey to my destination or I will walk, but I will not voluntarily fly with this airline ever again.

    View all Reviews

    SHARE