Aegean Airlines

One of the best airlines in Europe. Having traveled with most European airlines due to my occupation, Aegean simply delivers better services. Unlike established airlines that pretend not to be budget but are on the cheap side (for example check Lufthansa. The seats are similar to sitting on wood. Or a Lotus Elise.. not comfortable at all) or Budget airlines that feel like taking the bus somewhere in rural India, Aegean offers the average person, safety, comfort, food, and overall a pleasant, hassle free trip.

I have already read here, that someone had a similar problem. I wanted to change one letter in the name of the passenger (as my native language has some letters that do not exist in the English alphabet, and I was not provided the appropriate guide for these matters) and they wanted to charge an additional 90 euros for the ticket that cost 215 euros in the first place. I find this to be outrageous.
For example, I had the same issue for the same trip only different destination with WIzzair, and I could do this change by myself online FOR FREE. I am not satisfied at all.

If you have any mobility issue just stay AWAY from this company. Really. They don’t allow you to wait sitted before you enter the plane if you pass the boarding, but there is no priority if you don’t have assistance in the ticket so you even if you are the last passenger to proceed at the gate you ll end up standing for a very long time until you arrive to your seat. Then they might ask you to climb the seats to sit next to a window for “your safety” after asking you out loud questions like what your problemis exactly and why you need a crutch, if you are injured or you have general problems etc. Most airlines allow you to keep medical items such as crutches somewhere close to you and if not, someone will give them to you quite early. In Aegean you take them back only if some passenger is kind enough to give them back to you and they will be scratched. If you are late to exit the plane, you might hear some comments about you. You might also hear the crew girls discuss their personal lifes from time to time during the trip. Finally, you might see some weird practices for example the low salt meal is served with salted crackers (2.3g of salt per 100g) so if you are supposed to avoid salt for medical reasons please make sure you have checked the ingredients…

On the 12th of February I flew with Aegean Airlines from Tel Aviv to Munich. My checked in luggage was lost on the flight. Immediately after arrival in Munich, I notified the airline of my loss. I contacted the airline via Email and phone asking for help. However, I received little response from the customer service department. They said they were looking for my suitcase, but I am not sure whether they ever did. 45 days after my arrival I claimed compensation under the Montreal Convention. Now Aegean Airlines refuses to grant me such, stating, that I never checked in my suitcase, because I cannot provide them with a suitcase tag number. The fact that I didn’t receive a tag isn’t my own fault, but a mistake of the airline. After the dozens of Emails and giving a detailed description of my suitcase and of the items in it greatest disappointed is, that I am now treated as a fraud by the Aegean, who are trying to make it look like I am trying to claim false compensation. I cannot believe that Aegean, an airline I thought highly of, ignores its passenger’s rights.

We had a problem with our flight at the beginning of our five week trip throughout Europe. As soon as we arrived home, I submitted a claim resulting from the problem. Aegean answered that they were under no obligation to resolve our problem because we did not submit our claim within the stipulated 21 days. While we submitted the claim within two days of getting home, it was well over the 21 days – we did not have the means to submit the claim while out of the country. Very disappointed that Aegean did not look at the big picture when sending this “canned” response!