Aegean Airlines

I had a flight booked for BEG-ATH-DOH-AKL. On 14th Sep, Aegean airline issued me a boarding pass and I boarded the flight and upon reaching Athens they told me that I and my 09 year old son cannot board the next flight as our final flight of Qatar airways will be landing at Australia for a technical halt, and we did not have a transit Visa. I was neither aware of this nor it was mentioned in our ticket or boarding pass. Aegean airlines staff handed over us to Greece border police who kept us in detention centre which was a dirty and un hygienic place where refugees are held. No Aegian airline staff contact us after that and didn’t give us drinking water for 2 days. Greece border police deported us back to Belgrade. They never briefed us what is happening and gave us a refusal to entry letter which we never asked for. Denied us even wifi during the period of detention thus we could not contact our family. The act by the staff towards an International traveler with a minor child was gross violation of passenger charter.

Unacceptable behaviour from the “lead” Greek Airlines. I will drop the luggage policy that was changed recently and was not clearly communicated (many people had to pay for laptop bags), and I will jump to covid measures. No distance in the queue, no good organisation on how you enter and go out of the plane and in general I saw people without masks (passengers but still). I chose Aegean and paid the difference to be safer, but I flew with Easyjet the same month and it was way better. Disappointing…

I had a family booking with Aegean over Easter 2020. With the COVID-19 pandemic, the flights were cancelled. This is understandable. What is NOT understandable is that Aegean now refuses to give refunds. This goes against EU commission rules 261/2004. Aegean does not care and completely refused to refund my booking of almost 450 Euro. I feel like I’ve been stolen from. They have offered a voucher, but since 2 of the party where coming from the United States, the whole trip has been cancelled. The credit voucher is useless for them. This is blatantly against the law to not give a refund for a cancelled flight.

having any issue with your luggage ?! God save you, they’ll not even help you with your rights.

After flying from London to Athens by Aegean Airlines which I’ve paid for extras services such as drop off luggage. I had deeply feeling of regret. My luggage had appeared open with the zipper broken on the baggage belt at the airport. After contacting immediately the Airport employee who toke notes, pictures and instructions to contact the airline. So, I followed all instructions but the airline showed indifference plus unserviceable to me saying that they wont take any responsibility and didn’t let us know where or why to get/found my rights.

So god luck if you book their flight.

Aegean Airlines is by far the best European regional airline. Other big players like Deutsche Lufthansa, KLM or British Airways fall seriously behind in terms of service, commodity and particularly food! High quality seats, fast traveling times, very attentive cabin attendants that try to accommodate every crazy passenger need and superb food put this airline in the forefront of Europe. On the constructive side, the entertainment is poor, there is no wifi connectivity in most flights, and intra-European flights are slightly expensive compared to other airlines.