Worst customer service area. Canceled our origins flight to Cancun less than 4 hours before and rebooked us on a flight two hours earlier than the first that we almost missed. Sent us across country, causing us to lose a day of our vacation. On flight home, sat in check in lines forever and they closed boarding for our flight 5 minutes early and wouldn’t let us on even though we were within the time window. Rude and unhelpful. Spent 18 hours trying to get home because of it. Worst experience ever. Also after all the fees, baggage costs, seat prices and costs of beverages and food on flight including the time we lost on our vacation and extra day off work, we should have just paid more for a better reliable experience on delta.
Home Spirit Airlines review by Stacie
