Planned a three day trip to Vegas. Flew Spirit out of Detroit. The flight was delayed 9+ hours. Boarding should have occurred on or about 9:20 pm on June 1 with a take off of 10:02 pm. The flight took off at 6:20 am the following morning June 2. Frustrated customers were given the choice for refund or to book on another Spirit Flight. Customers were so angry with the gate agents and Spirit for the delays, lack of communication and overall attitude that local police were brought to the gate to supervise Spirit’s shenanigans. No food vouchers, no hotel vouchers, rebook a flight, only Sprit was offered. Tried to resolve with customer service. No response from Spirit’s CEO, and Spirit’s customer service agent was useless. During the process of dealing with customer service, I had booked a flight with Spirit in September for which I asked them to cancel and refund. Even with all the issues, they would only provide a credit for the flight and charged a $69 cancellation fee.
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