Scoot

Scoot
reviews

Scoot

Passenger reviews

AirlineCabin classReviewRating
Scoot
ScootBy Arun Govind
Economy class

Extremely poor experience with Scoot ground staff. I stayed calm and tried to rearrange my luggage to comply with the baggage rules, but the staff became confrontational, telling me to “throw away your luggage” and saying “I haven't seen people like you.”Completely disrespectful.

2
Scoot
ScootBy Yiannis K
Economy class

Very bad in flight service. It is a low cost airliner but at the end of the day you have to pay for meals and drinks or for extra space seat. Many passengers ask to reduce the air conditioner as it was extremely cold and the answer was if I have something warm to wear probably they want to buy one of their blankets 😂… For long flights it’s better to check regular airliners which have great offers from time to time and of course professional service

1
Scoot
ScootBy Kyle Delaney
Economy class

They got me to check in online and then told me I had to go to the counter anyway, even though I wasn't checking any luggage. They should really tell people ahead of time that they can't get an online boarding pass or use a kiosk, so they don't waste their time trying :(

0
Scoot
ScootBy Judi Rimmer
Economy class

Had a great Singapore Airlines experience last year flying Sydney to Heathrow via Changi so booked with them again for March 2023. E ticket stated 4 flights with Singapore Airlines but Sydney to Changi turned out to be Scoot. Very bad experience. Old plane with hard seats and no cushion.Arm rest broken and patched with sellotape. One poor quality, complimentary meal and drink and after that everything had to be paid for, even drinking water. No inflight entertainment. This was an 8 hour flight!! Arrived at Changi feeling tired and uncomfortable, with another 14 hour flight ahead of me.Would not have booked if I'd known.

4
Scoot
ScootBy Vino Venitas
Economy class

Changed my flight from 4pm to 8am without proper notice. Their customer service was extremely rude and unwilling to offer any kind of help or possible solution. In all my years I have never experienced an airline this horrible. Do yourself a favor and stay away from this airline.

0
Scoot
ScootBy Thomas Reprich
Economy class

In my opinion, Scoot is one of the best low-cost carriers in SE Asia. Little sister to Singapore Airlines, they deliver a diluted version of a five-star airline to the budget-conscious traveller. The seats are just fine, and the legroom is better than on most budget airlines. Definitely my airline of choice in SE Asia.

7
Scoot
ScootBy Urs Maier
Economy class

BER-SIN-BKK on 08/26/2022 (booked in April, €346 return) At BER, 5+1 check-in counters were open, it went pretty quickly. Boarding began at 09:10 and at 09:55 the aircraft was moving towards the runway. Start was at 10:16 am. The seats in the EC are sufficiently spaced, the internationally customary distance, the backrests of the seats can be tilted backwards and the headrests can be pushed up and down and adjusted on the sides. There is no multimedia offering on the seats. Immediately after takeoff, the plane is cooled down extremely, you can't switch anything off. A can of Coke, 320ml, costs 4 Singapore dollars. Credit card and cash are accepted, change is given in SGD. Sometimes, even at night, a cart comes through and drinks and food are sold. Then the festive lighting goes on everywhere for about 30 minutes. The flight to SIN was on time and perfect except for the temperature. The SIN-BKK plane has very tight seating, at least 5-10 cm less legroom than on long-haul routes, no headrests, backrests cannot be adjusted, no multimedia offerings. But not as cold as the first plane.

6
Scoot
ScootBy Girges Fam
Economy class

Denied boarding me saying unvaccinated can't travel to Philippines in spite of meeting the Philippines requirement supported by the Philippines Government proof of these requirements, beside having 2 months visa, Scoot Supervisor said "but I'll leave a note at the system to help you get the refund" I Complained to the customer support over the phone, she couldn't explain what happened saying we need to escalate this matter, and cut the line without giving me a complaint reference number, in another contact I found out that I've been tagged as "NO-Show"!! They damaged my holiday plan!!... NO TRUST TRAVELLING WITH THEM ANYMORE

1
Scoot
ScootBy Marcelo Bueno
Economy class

I couldn't add any luggage in the website. And there, the price was about 15 Us. They ask you to go to the check in and do there directly. But.... At the check in, the price was 70us for 20 kg! Almost the ticket price! I asked for the same price, but the attended were so rude and treat me like a stupid! Looking for my passport and embarrassing me! Terrible experience for me and my son... He was so scared! Never more! Wrong twice: to obligate me to pay a unfair price and be aggressive with me and my family!

2
Scoot
ScootBy Maneka De Silva
Economy class

Awful reception at checkin in Melbourne, staff unhelpful and rude no inflight entertainment, disorganised boarding methods.

2