Malindo Air review by Yasmin 2016-02-15

I am really sorry I opted for this flight. Very bad experience with Customer service. My flight time changed around 30 mins, 20 days before the flight departure and they called me to inform and offer an option to change flight date. Next time I called and asked to confirm this change and they again offered me to change flight dates if I am not confortable. Third time I call to change and they accepted and assured me to send a revised ticket by evening. In evening the same customer service representative called and begged 100 times and said they can not take this request as flight timing change is only 30 mins & not 45 mins but I argued that this was offered twice before and you also took this request in morning and now you any revising my ticket. I tried to reason and also threatened that I will sue your company but this illiterate ppl dont know the effect of such threats. Finally I had to pay for the revision and wowed to never travel. Worst customer service. Cheaper then those selling new sim card…Very bad