This was a return trip from NZ to Argentina. We paid extra money for direct flights, however, soon after buying the flights, we got an email that the return trip between Buenos Aires and Santiago was changed via Sao Paulo, with a 13 h layover. After endless calls, we got Latam to change the route from Buenos Aires to Santiago, with a layover of over 24 h. That reduced our trip one day.
The information on the luggage limit was confusing. After at least 5 calls and emails, I got contradictory information and three different amounts to buy an extra suitcase, ranging from US $46 to $180. We couldn’t buy the extra luggage online, only at the airport. So, given the confusing information, we decided not to take any chances.
The check-in process in Auckland, Buenos Aires and Santiago was appalling; it took over 20 minutes to sort it out in each case. The worst possible service! In addition, in the long haul Santiago-Sydney they did seat my partner and me together, so when I realised it, I had to return to the counter to get them to change the seats. These were expensive flights, almost US $6000.
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