We bough return tickets flying from Sydney, Australia to Cordoba, Argentina. We paid extra for the option to have the ability to have our tickets refunded in case we had to cancel. Turns out we had to cancel 1 day after booking the tickets and we immediately submitted the request to refund. They said it will take 30 business days to process the refund (i.e. more than 6 weeks). They have not provided our refunds. We are disputing the transaction with our bank now and Latam is saying they denied the original refund request “due to incorrect information” provided. This is false. Be careful of this airline, they seem to steal people’s money.
Home LATAM review by Estienne
